Call Center Support Representative - Remote Eligible

Call Center Support Representative

The Patient Support Representative is set in a call center environment and supports patients and healthcare providers through inbound and outbound telephone support, as well as administrative functions.

A Day in the Life

• Support inbound and outbound phone lines for pharmacy
• Answer calls, emails and other requests from patients and healthcare providers while meeting or exceeding service level goals
• Able to balance priorities, working with team members, between inbound calls, responding to inbound email requests and making outbound calls to messages left on voicemail
• Accurately and completely capture information and update systems appropriately
• Be flexible, organized, and able to comply with constantly changing program business rules
• Investigate issues that cannot be resolved at the time of the initial call and follow through until issue resolution
• Provide first call resolution where possible
• Provide availability, tracking and shipping information for patient medication as needed
• Report adverse events and product complaint inquires received
• Execute day-to-day operations specific to the assigned programs
• Maintain patient confidentiality at all times

A Few Details

• This is a contract position for re-enrollment and will go through the end of March 2026
• Multiple shift times are available
• Remote work after training available (depending on shift)

Pay Details: $17.00 per hour

Search managed by: Erin Sturgeon

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www-uat.lhh.com/us/en/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Military connected talent encouraged to apply

Ref: US_EN_27_842875_3093922