Bilingual Customer Service Representative

Customer Care Advocate

We are seeking six enthusiastic and service-oriented Customer Care Advocates to join our team immediately! This is a great opportunity for individuals who are passionate about helping others and thrive in a collaborative, fast-paced environment.

Key Responsibilities

• Provide exceptional customer service via phone, email, and in-person interactions
• Maintain up-to-date knowledge of assigned benefit plans
• Administer retirement and health/welfare benefits
• Update files and document system notes accurately
• Distribute regulatory communications
• Initiate and follow up on action requests
• Resolve complex customer issues
• Perform other duties as assigned

Qualifications

• High school diploma or GED required
• Bilingual in English and Spanish preferred
• Minimum 6 months of experience in customer service or benefits administration
• Strong work ethic and ability to work well in a team
• Excellent communication and listening skills
• Proficiency in Microsoft Office
• Experience in a call center environment, especially in claims, billing, or eligibility

Interview Process

• One on-site interview
• Quick feedback turnaround (typically 2–3 business days)

What We're Looking For

• Candidates with a stable job history and a willingness to learn
• New graduates with a background in data analysis are encouraged to apply
• Strong technical skills, especially in Excel (pivot tables, VLOOKUP are a PLUS!)
• Transparent and proactive communicators

If you're ready to make a meaningful impact and grow your career in a supportive environment, we encourage you to apply today!

Pay Details: $25.00 to $25.87 per hour

Search managed by: Jessica Starr

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www-uat.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Ref: US_EN_27_813275_3101968