Bilingual Customer Service Representative

Bilingual Customer Service Representative

LHH is seeking a bilingual (English/Spanish) Customer Service Representative I for an onsite, contract-to-hire opportunity in the Fort Mill, SC area. This role handles inbound customer communications for a well-established organization with strong tenure and a loyal customer base.

This is a high-visibility, front-line role ideal for someone who is proactive, customer-focused, and eager to learn. The right candidate will take ownership of communications, build relationships with recurring customers, and thrive in a fast-paced, service-oriented environment.

Key Responsibilities

• Handle inbound phone calls and emails (approximately 70% phone / 30% email)
• Support both English and Spanish phone lines (two separate lines)
• Manage communications with direct consumers and long-standing business partners.
• Serve as the primary point of contact for Monthly subscription programs
• Upgrades, cancellations, and general account inquiries
• Maintain timely follow-up: Return voicemails within 24 hours
• Occasionally cover the main reception line during lunch breaks
• Document interactions and updates accurately in CRM / SAP systems
• Utilize Excel regularly for tracking, updates, and reporting
• Assist with setup of a mobile store
• Support cashier and customer-facing operations
• Participate in quarterly out-of-state events (Thursday–Sunday): Eligible for time-and-a-half pay during event hours

Required Qualifications

• Must be fluent in both English and Spanish (verbal and written)
• Prior customer service or call center experience (consumer or B2B preferred)
• Strong communication and relationship-building skills
• Comfortable managing multiple communication channels (phones + email)
• Proficient with CRM systems (SAP preferred)
• Strong Excel skills (daily use)
• Reliable, organized, and responsive
• Willingness to work onsite 100% and occasional overtime

Preferred Attributes

• "Go-getter" mentality; eager to learn and take initiative
• Comfortable building long-term relationships with repeat customers
• Adaptable and dependable in a growing service environment
• Experience with subscription-based services a plus

Pay Details: $19.00 to $20.00 per hour

Search managed by: Samuel Morelock

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy.

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Ref: US_EN_27_814389_3121888