Administrative/customer Service Specialist

Now Hiring: Administrative / Customer Service Specialist in Carlsbad, CA

Location: Carlsbad, CA

Schedule: Fully On-site, Monday–Friday

Job Type: 3–6 Month Contract (Potential to become permanent)

Pay Rate: $25/hour

We're looking for an Administrative / Customer Service Specialist to join a dynamic insurance team in Carlsbad. This role plays a critical part in improving customer retention and reducing cancellations through proactive outreach and live payment reminders. By helping customers stay on track with timely payments, you'll directly impact cash flow, customer satisfaction, and overall business health. You'll also contribute to building processes, scripts, and analytics that measure success, laying the foundation for long-term retention strategies. This is a fully on-site position for an initial 3–6 month assignment, with the potential to become permanent if the role proves successful.

Job Duties:

• Qualify incoming leads and update records in Salesforce and other systems.
• Make outbound and inbound calls to assist customers, provide payment reminders, and prevent cancellations.
• Guide customers toward timely payments while delivering a positive experience.
• Review and process paperwork accurately.
• Collaborate with internal teams and help develop scripts, guidelines, and tracking tools for retention success.

Qualifications:

• 1–2 years in customer service, sales, or retention.
• Strong communicator with a professional, confident, friendly approach.
• Comfortable using Salesforce and handling high call volumes.
• Organized, adaptable, and calm under pressure.
• Bilingual in Spanish a plus, but not required

Perks:

• Competitive pay at $25/hour.
• Potential for contract extension and permanent placement.
• Supportive team environment.
• Looking for someone to start as soon as possible- great timing to work through the holidays!

If you meet the qualifications, please apply today!

Pay Details: $25.00 per hour

Search managed by: Alicia Fritzal

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www-uat.lhh.com/us/en/candidate-privacy.

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Ref: US_EN_27_814423_3110940