Administrative Assistant/client Service
LHH
Administrative Assistant/Client Service
$ 18 - $ 18.50 / Hour
Richmond, Virginia
Human Resources
Contract to hire
LHH is currently seeking motivated and detail-oriented candidates for an entry-level opportunity with our client in Richmond, VA. In this temp-to-hire opportunity you will be responsible for conducting account research and communicating in a professional manner with clients via email and phone. The company offers a great culture and benefits with room for professional advancement. This position is on-site, with the potential of hybrid after successfully completing training.
Responsibilities
- Communicate clearly and professionally with customers through phone calls and written correspondence.
- Handle inbound and outbound calls to customers to identify and resolve issues preventing payment.
- Investigate account discrepancies, determine errors, and resolve disputes promptly.
- Collaborate with internal departments to address and resolve straightforward disputes or errors.
- Review and research billing information for accuracy, submitting corrections and dispute resolutions as needed.
- Maintain detailed account records using Excel spreadsheets and limited web-based portals.
- Follow up with customers and internal teams to ensure timely resolution and payment compliance.
- Must be proficient in Excel, including the ability to create pivot tables and perform VLOOKUP functions.
Pay Details: $18.00 to $18.50 per hour
Search managed by: Jane Schenberg
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Ref: US_EN_27_811203_3113129