Client Services Manager [internal Applicants Only]

Client Services Manager

LGT Fund Managers (LGT FM) provides in-house fund administration services for our client LGT Capital Partners (LGT CP). LGT Capital Partners is a global asset manager specializing in alternative investments, focusing on private markets (private equity, private credit, real assets) and liquid alternatives like hedge funds and quantitative strategies. They partner with institutional clients and private investors, acting as principal investors by investing alongside clients in their own strategies.

LGT FM employs approximately 100 employees across Bendern, Dublin and Luxembourg. We are seeking a highly motivated and experienced Client Services Manager to join our team. The Client Services Manager will be responsible for managing LGT FM day-to-day relationship with our client, LGT CP, ensuring the delivery of high-quality Fund Administration services. They will manage the client relationship, coordinate internal teams, and help to ensure compliance with regulatory and service level requirements. Key to success in this role is developing a thorough understanding of LGT CP's requirements and working with LGT FM management team to ensure alignment with LGT FM Fund Administration services provided.

Responsibilities

• Develop and maintain strong relationships with LGT CP, acting as the primary point of contact for all client-related and service matters
• Collaborate with LGT FM's internal departments to resolve client issues and improve service delivery processes (NAV production, financial reporting, anti-money laundering, Co Sec, etc.)
• Act as the primary day-to-day representative of LGT FM at the LGT CP administrator service monitoring forum (Client Docking Station)
• Maintain and propose enhancements to the Service Level Agreements (SLA's) and Key Performance Indicators (KPI's) for LGT FM across all 3 offices (Luxembourg, Dublin and Bendern). Work with LGT FM delivery teams to resolve issues, escalating issues to FM Management where appropriate
• Build a strong relationship with LGT CP stakeholders with the aim of understanding their strategy and contributing to developing and delivering a scope of services from LGT FM that meets LGT CP requirements
• Identify opportunities to enhance client satisfaction and expand service offerings
• Monitor and report on client satisfaction, identifying areas for improvement and implementing corrective actions as needed including ongoing development of KPIs
• Monitor fund administration trends and regulations to maintain compliance and best practices
• Participate in client meetings and presentations as required
• Co-ordination and management reporting service performance to stakeholders, including but not limited to LGT FM management team, FM Boards and LGT CP Docking Station platform

Requirements

• Excellent relationship and stakeholder management skills with an ability to communicate to all levels effectively
• Positive mindset with an enthusiasm to enhance service to client
• Ability to work in a team to resolve potential issues quickly and effectively
• Strong organisation skills
• “Completer / finisher” minds with the ability to ensure key changes are completed effectively
• Good analytical skills and attention to detail
• Strong Private Equity administrative knowledge

Attributes Required

• Excellent relationship and stakeholder management skills with an ability to communicate to all levels effectively
• Positive mindset with an enthusiasm to enhance service to client
• Ability to work in a team to resolve potential issues quickly and effectively
• Strong organisation skills
• “Completer / finisher” minds with the ability to ensure key changes are completed effectively
• Good analytical skills and attention to detail
• Strong Private Equity administrative knowledge

Qualifications:

• A Bachelor's degree in Finance, Business Administration, or a closely related discipline
• Minimum of 5 years of experience in fund administration or a related financial services role
• Proven track record of managing client relationships and delivering exceptional client service
• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team in a fast-paced environment

Preferred Qualifications:

• Professional qualifications such as CFA, CPA, or similar
• Experience with alternative investment funds
• Proficiency in fund administration software and Microsoft Office Suite

Benefits:

• We provide modern working conditions, including work-from-home options, flexible hours, and a home office allowance for equipping work environments with the latest technology
• A diverse culture full of mutual respect, teamwork and appreciation awaits you at LGT Capital Partners – we go the extra mile to make an impact
• We empower and invest in you: your professional and personal development is a priority at our company - based on personal and business needs, we offer various internal and external training opportunities. If you are interested, you can also enhance your German or English language skills
• We are proud to be owned by the Princely Family of Liechtenstein and our company is greatly inspired by their entrepreneurial spirit and longstanding history
• Commitment to ESG: our actions are influenced by the Princely Family's long-term perspective. Sustainability is key for us, and we act accordingly since 2002
• You can benefit from discounts on LGT banking products and services as well as co-investment opportunities