Account Manager

Account Manager

We are looking for a motivated Account Manager to join our outstanding team in South Africa. The role involves nurturing relationships to grow revenue.

Key Responsibilities

• Lead commercial accounts and strategic site-level locations, representing LGC Standards portfolio across various end-markets for account relationship development.
• Identify and close new opportunities, whether generated through personal prospecting or from marketing qualified leads.
• Collaborate with other LGC team members to provide detailed customer service.
• Work alongside strategic account managers to plan and conduct customer reviews at relevant strategic sites.
• Apply LGC's sales tools to manage prospects, existing accounts, new opportunities, the active pipeline, and relevant sales forecasts promptly and accurately.
• Develop a comprehensive understanding of key LGC products and their applications.
• Consistently meet and exceed assigned sales targets for LGC Standards.
• Engage with customers via email, phone, and in-person visits to qualify leads, convert prospects, follow up on quotations, and update CRM systems.
• Increase awareness of the LGC Standards brand by coordinating and attending exhibitions, seminars, and other events, and serving as a company representative.
• Lead Channel partner relationships, including agreements, meetings, pricing structures, and negotiations.
• Coordinate equipment-related customer vendor documents, contracts, service level agreements (SLAs), service contracts, crucial spare parts requirements, and stock holding requirements.
• Serve as a backup for the Equipment Technical Specialist and support pricing activities in the local office for Channel Partner.

Skills You Will Use Every Day

• Sales & Engagement: Uncovering needs, demand generation, persuasion & negotiation, account management.
• Product Knowledge: Value propositions, solution development.
• Market Knowledge: Competitive landscape, positioning, and industry trends.
• Account Management: Relationship management, cross & up-selling skills, customer retention, opportunity creation and conversion.
• Technical Knowledge: Ability to diagnose and interpret the best course of action to solve customer issues.

Qualifications

• B.S. in chemistry, physics, biochemistry, biology, or equivalent experience.
• At least 5 years' experience in selling technical products used in research laboratories. Prior successful key account management experience dealing with central procurement is preferred.
• Ability to read and interpret documents such as RFQs, contracts, operating and maintenance instructions, and procedure manuals.
• Experience with customer relationship management platforms, such as Salesforce and Desk. Expertise in Microsoft Office products is a plus.
• Outstanding commercial awareness and planning abilities.
• Proven track record of meeting and exceeding sales targets.
• Proficiency in English. Proficiency in other languages is a significant advantage.
• Willingness to travel within EMEA as required.

Additional Information

• Previous Analytical Instrumentation Sales an advantage
• Experience in an analytical laboratory environment exposed to sample preparation, fusion, and XRF.
• Own transport and a valid driver's license are essential.