Center Operations Supervisor

Donor Center Manager

Responsible for all aspects of the donor center in the absence of the Assistant Manager and/or Director of Center Operations

Ensures compliance with all federal, state, local, and company-specific rules, regulations, and practices related to the quality and safety of products, donors, and employees

Provide clear instructions, conduct meetings, and communicate performance expectations

Participate with management in conducting performance appraisals, providing performance feedback. With management review, document verbal and written coaching level corrective actions as needed. Assist in maintaining up-to-date employee training files, checklists, and assist with performance evaluations and certification status

Develop and implement active donor recruitment advertising campaigns to improve production levels

Manage and develop talent within the donor center. Participates in the selection process of new staff for the donor center

Work collaboratively with staff, peers, and management to achieve business goals. Communicate continuously and resolves conflicts proactively

Learn and maintain thorough familiarity and compliance with all state and federal regulations, Standard Operating Procedure Manual, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), Current Good Manufacturing Practice (cGMP), and internal Company Procedures

Thorough knowledge of applicable Company and departmental policies, and regulated procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future

Maintain a positive and professional demeanor during all interactions with donors, fellow employees, and vendors

Regular attendance and arriving on time to all scheduled shifts and mandatory meetings

Maintain confidentiality of personnel, donor, and center information

Actively participates in root cause analysis, deviation management, and process improvement

Performs donor counseling and reports to local and state agencies as applicable

Initiate and assist in donor investigations regarding Post Donation Information

Assist with the annual re-certification process for non-trainers

Will be cross-trained in all technical areas and other functions to meet the needs of the business

Other duties as assigned

Position Qualifications

High school diploma or equivalent required

Minimum of two (2) years of relevant work experience including one (1) year experience in a supervisory position, preferably in a regulated industry or

Associate's Degree in Science or Business Management

Strong verbal and written communication skills

Must have above average problem-solving and decision-making abilities

Proficiency with computers

Must have explicit attention to detail

Must have excellent analytical skills, organization skills, and follow-up

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure and technical manuals

Ability to interpret a wide variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables

Use hands to handle or feel objects, tools, or controls; reach with hands and arms; and talk or hear

Frequent leaning, bending, stooping, crouching, and reaching above the shoulders and below the knee

Manual dexterity to perform all phases of donor plasmapheresis

Ability to make and analyze a physical assessment of heart, lung sounds, signs of drug use, etc

Ability to stand for extended periods of time for up to four (4) hours at a time

Ability to lift, tug, pull up to fifty (50) pounds

Typical work environment with moderate notice level

May be exposed to freezing temperatures for short periods of time

Occupational exposure to Bloodborne pathogens