IT Support Technician

IT Support Technician

Calling all originals: At Levi Strauss & Co., you can be yourself — and be part of something bigger. We're a company of people who like to forge our own path and leave the world better than we found it. Who believe that what makes us different makes us stronger. So add your voice. Make an impact. Find your fit — and your future.

The IT Support Technician is a customer-based role responsible for providing technical capabilities to resolve or fulfill end-user needs. You must develop the trust of our customers as a experienced and reliable partner and use your skillset to bring swift resolutions. You must be aware of the IT environment that exists within the four walls, the knowledge of our strategic direction and continue to educate yourself on new technology advances in the marketplace. Must have an empathetic nature and demonstrate your superb technical knowledge.

You provide insightful advice and hands-on technical support to Windows customers in need. You quickly diagnose product issues on the spot and explain situations. After determining whether repairs can be done or a replacement is needed, you offer solutions to quickly get users running again. Even if you're juggling more than one customer, you stay conscious of their time demands and your own. You fulfill service commitment with style, speed, and skill. And you earn the trust of customers and coworkers alike as you offer guidance, knowledge, and even tips and training.

About the Job

• Provide daily technical support to employees for internal Windows and Mac systems for both software and hardware.
• Provide desk-side assistance in resolving technology support issues.
• Perform installations, repairs, upgrades, backups, and other maintenance tasks.
• Recommend hardware and software solutions.
• Help with onboarding of new VIP users.
• Requires the ability to have effective conversations with all kinds of customers or peers.

About You

• 3+ years of experience with problem solving.
• Deliver customer-led service

This is an onsite fulltime position based in our San Francisco, CA headquarters. You will be expected in office 5 days per week typically Monday-Friday. Note, time in office can vary depending on needs.

The expected starting salary range for this role is $67,200- $105,600 per year. We may pay more or less than the posted range based on the location of the role. The amount a employee will earn within the salary range will be based on factors such as relevant education, qualifications, performance and needs.

Levi Strauss & Co. (LS&Co.) offers a total rewards package that includes base pay, incentive plans, 401(k) matching, paid leave, health insurance, product discounts, and more designed to help you and your family stay healthy, meet your financial goals, and balance the demands of your work and personal life. Available benefits and incentive compensation vary depending upon the specifics of the role; details relating to a specific role will be made available upon request.

LS&Co. is an affirmative action and equal employment opportunity employer. We welcome and value people from diverse cultures, backgrounds, and experiences to make LS&Co. a collective success.