Customer Support Specialist - Remote Eligible

Levin Furniture & Mattress Is Hiring Work From Home Customer Service Specialists!

This is a work from home opportunity. Candidates must be within a 25 mile radius to one of our store locations in order to be considered.

Levin Furniture & Mattress Compensation and Benefits Program:

• PTO - Start accumulating PTO on your FIRST DAY!
• Great Benefits – Medical, Dental, Vision, Life & Disability, 401k, and PTO
• Generous Employee Discount
• Friendly, Supportive Work Environment.
• Growth Opportunities – Levin's loves to promote from within

Duties and Responsibilities:

1. Provides highest level customer support by resolving escalated customer complaints/questions.
2. Processes highest volume of inbound calls and other correspondence.
3. Negotiates alternative options for warranty with manufacturers on behalf of the customer.
4. Identifies product trends and communicates concerns to quality team.
5. Collaborates with stores, merchandising and other operations departments to quickly solve issues.
6. Processes subcontractor invoices. Identifies and corrects discrepancies.
7. Schedules service appointments.
8. Prepares reports regarding warranty and repair service using Storis and Company Intranet systems as well as several web-based systems.
9. Communicates with internal and external personnel in a professional and timely manner.
10. Maintains accurate files and processes in order to maximize productivity.
11. Processes open work orders in need of resolution.
12. Performs other support as needed.
13. Other duties as assigned.

Education and Experience:

• High school diploma or equivalent combination of education and experience.
• Previous clerical experience preferred.

Skills and Abilities:

• Excellent verbal and written communication, and listening skills.
• Basic reading and comprehension skills.
• Basic numerical reasoning skills.
• Ability to complete paperwork in an accurate, neat and efficient manner.
• Demonstrated knowledge of software, including Microsoft Office.
• Excellent organizational skills.
• Outstanding customer service skills.
• Ability to multi-task in a fast paced working environment.
• Knowledge and demonstrated ability to utilize Storis, Ring Central Phone System, Package AI Routing Software and Company Intranet systems preferred.

Physical Demands:

• Ability to remain in a stationary position for an extended period.
• Ability to operate relevant equipment and observe details to complete assigned responsibilities.

Schedule:

• Vary based on business needs, includes Saturday's

Working Environment:

• This position is remote though may need to work from a store or Corporate Office as necessary.