Enterprise Account Executive — Virtual Agent - Remote Eligible

Enterprise Account Executive — Virtual Agent

Remote, United States / Bay Area, California

Sales / Full Time / Remote

Level AI helps enterprises deliver modern customer experiences with AI—combining real-time assistance, automation, and deep QA/insights to reduce handle time, elevate CSAT, and drive durable ROI. We partner closely with customers to ship outcomes, not just features. We operate with a bias for action, customer impact, and team ownership.

What You'll Do

• Own the full cycle from targeted outbound and qualification through evaluation, business case, negotiation, and close; expand wins into multi-year partnerships and renewals.
• Generate pipeline from an ICP list via value-driven outbounding (executive messaging, customer stories, POVs), events, and partner co-sell (e.g., CCaaS/CRM). Prove a repeatable demand motion and initial win model (ICP, buyer map, messaging).
• Design and run POCs/pilots for Virtual Agent: scope use cases, success criteria, guardrails; align on KPIs (containment, AHT, CSAT) with clear executive outcomes.
• Sell to the C-suite and functional leaders (CX/Support, Digital, Operations, IT/Security, Procurement); orchestrate multi-threaded deals and consensus.
• Partner cross-functionally with Solutions Engineering, Product, and Marketing to remove friction, tighten messaging, and bring voice-of-customer back to the roadmap.
• Use executive leverage (internal and partner leadership) to accelerate cycles and secure top-level sponsorship.
• Forecast with rigor in Salesforce; maintain clean stages, MEDDICC/MEDDPICC notes, next steps, and mutual close plans.
• Shape our motion—from messaging and pricing inputs to enablement materials—so the team scales on a single, clear narrative.

What You'll Bring

• 7+ years in enterprise new-logo sales with a track record of closing complex 6–7 figure deals and meeting/exceeding annual quotas.
• Experience selling Conversational AI and Virtual Assistant solutions across both voice and digital channels into mid-market and enterprise accounts
• Experience selling CX platforms, including CCaaS and CRM solutions, into mid-market and enterprise accounts
• Strong understanding of broader AI trends and Virtual Assistant concepts, including Retrieval-Augmented Generation (RAG), intent recognition, natural language orchestration, dialogue management, and agentic reasoning
• Strong hunter mentality with demonstrated success creating your own pipeline (targeted outbound, executive networking, partners) and driving multi-threaded evaluations.
• Comfort running structured pilots/POCs with measurable outcomes and tight project management.
• Excellent executive communication—clear business cases, strong written decks/emails, and confident live storytelling.
• High ownership and speed; you operate well with ambiguity and ship. Ability to travel up to 40% of time

Nice To Have

• Early-stage startup experience as an early sales hire.
• Familiarity with ecosystems like Five9, Genesys, NICE, Amazon Connect, Salesforce, ServiceNow, Zendesk.
• Knowledge of buyer metrics (containment, AHT, FCR, CSAT) and contact-center ops.
• Experience selling at an AI native company
• Benefits & support: Competitive compensation with meaningful equity.
• Health, dental, and vision coverage.
• Flexible PTO and company holidays.
• Tools, enablement, and executive access to help you win.

Equal Opportunity - Level AI is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.