Customer Service Representative - Remote Eligible

Customer Support Representative

Leonardo.Ai, an Australian tech startup now a part of Canva, is on a transformative mission to democratise design and ignite the world's creativity through our groundbreaking AI-powered platform. With over 30 million users worldwide and counting, we're just starting!

We are on the lookout for a customer-obsessed Support Representative to troubleshoot and guide our users and clients through a broad range of complex problems.

This role involves leveraging new technology to build processes that enhance efficiency and developing self-service opportunities for a seamless, first-class customer experience, swiftly unblocking users to continue their design journey on our platform.

What you'll do…

• Assist users by answering their questions coming through various channels
• Resolve customer queries, recommend solutions, and guide product users through features and functionalities
• Troubleshoot - login issues, user-reported bugs/issues encountered while using the Leonardo.Ai platform, billing/payment queries
• Manage multiple customer cases simultaneously and provide timely and accurate customer feedback
• Collaborate with technical and development teams to resolve platform-related problems
• Continuously enhancing speed and efficiency to provide customers with the very best experience.

Skills we love…

• Degree in computer science or information technology
• Experience with Intercom, Stripe/Paddle advantageous
• Prior experience in tech or web-based platform support
• Experience using help desk software and remote support tools
• Excellent communication and problem-solving skills
• Strong written and verbal communication skills
• Solid knowledge of the product and issues that commonly arise
• Ability to pivot and keep abreast of changes within a fast-paced tech start-up

Our Culture:

• Inclusive Culture: We celebrate diversity and are committed to creating an inclusive environment where everyone feels valued and empowered. At Leonardo AI, your unique perspectives and experiences are welcomed and essential to our success.
• Flexible Work Environment: We understand the importance of work-life balance. Enjoy the flexibility to work remotely or from our vibrant offices. We have employees all over Australia, ensuring you can thrive personally and professionally.
• Empowering Growth: Your development is our priority. We offer continuous learning opportunities and career growth tailored to your goals. You'll be encouraged to grow and excel in your career.
• Impactful Work: Join us in shaping the future of AI. You'll work on innovative projects that have a meaningful impact, and your contributions will help drive advancements in AI creativity.

Leonardo.Ai Benefits:

• Impact the future of AI
• Remote and hybrid work options
• 6 weeks working abroad
• 18 weeks of gender-neutral paid parental leave
• Training and conference expenses
• Fun and engaging company events, both virtual and in-person