Customer Service Representative

Customer Service Representative

Location: Halethorpe, MD

Full Time: Hourly

Hourly Rate: 17-20/hr. + incentives $$

About Len the Plumber Heating and Air

When you join Len the Plumber Heating & Air, you're not just starting a job—you're becoming part of a family. We value teamwork, respect, and integrity in everything we do. Our technicians, customer service staff, and support teams work side by side to deliver the kind of service we'd want for our own families. We celebrate wins together, invest in each other's growth, and create an environment where you can do your best work and feel proud of the difference you make every day.

At Len the Plumber Heating & Air, we live by our motto: "We Treat Your Home Like It's Our Home." That same philosophy applies to our team—we treat our employees like family, too. Whether you're out in the field or supporting customers from the office, you'll be part of a company that values your skills, respects your time, and helps you grow both personally and professionally.

Why Join Our Team?

• Competitive Pay
• Weekly Paycheck
• Performance Bonus
• Free Weekly Haircuts In-Office
• Free Uniforms
• 401(k) Match & Health Benefits (Medical, Dental, Vision)
• Short & Long-Term Disability + Life Insurance
• PTO
• Employee Assistance Program

What You'll Do:

• Handle inbound customer calls and convert them into scheduled appointments
• Make outbound calls to schedule or follow up with customers
• Ensure customer satisfaction through follow-up calls
• Update customer records with accurate, timely information
• Maintain communication with dispatch and management
• Remain calm and professional under pressure
• Other duties as assigned

What We Are Looking For:

• Excellent verbal and written communication skills
• Positive, professional, and friendly demeanor
• Strong problem-solving and multitasking abilities
• Self-motivated, organized, and team-oriented
• High school diploma or equivalent (Associate's or higher a plus)

Pre-Employment Requirements

All employment offers are contingent on successful completion of a criminal background check, drug screening, and motor vehicle report (if applicable). These are conducted in compliance with applicable laws and regulations.

Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

EOE