Deposit Operations Associate

About the Role

The main functions of the Deposit Operations Associate are to support back-office customer account maintenance and servicing functions, which include processing mobile deposits, check exceptions/adjustments, Levies and Garnishments, and abandoned property. This position is also responsible for settlement and reconciling of some deposit and ATM related GL accounts as well as supporting LendingClub Bank customers in a fast-paced Financial Center & Back Office Operations environment by accurately completing online account transactions, maintenance, and service requests from consumer and commercial customers. Team members must provide superior service to our business partners in accordance with the Bank's Core Values and accept personal responsibility for completing each assigned task. We are all responsible for every client, are empowered to make a difference, and are accountable to each other in meeting these expectations.

What You'll Do

1. Accurately complete online account transactions, maintenance, account openings and service requests from personal and commercial customers and for other areas of the bank
2. Provide excellent indirect/back-office customer service support to execute internal department and external customer servicing of the deposit product portfolio
3. Assist with in-person consumer and commercial customer inquiries and maintenance requests; location dependent
4. Manage and process Mobile Deposits
5. Process check exceptions
6. Settle ATM and manage exception posting
7. Withholding Tax payments & reporting
8. Assist with balancing & reconciliations
9. Process levies and garnishments
10. Maintain an excellent understanding of Bank products and services, procedures, policies, and appropriate regulatory issues in relation to deposit and transaction accounts, while providing empathetic and professional customer service
11. Consistently meet monthly performance goals, including areas such as quality service standards
12. Perform additional duties and participates in special projects as requested by Operations Manager
13. Assist in Audit and Regulatory reviews

About You

• High School Diploma or GED
• Minimum of 1 year experience in operations environment, retail customer service, banking, or call center
• Bank operational/ back-office experience is strongly preferred
• Great customer service skills and have a true enjoyment from working with a variety of different people
• Familiarity with CRM and Miser platforms
• Ability to build relationships and focus on customer experiences
• You have a knowledge of regulatory compliance and branch/bank policies and procedures
• You're experienced with Microsoft Office Suite, including MS Word, Excel, PowerPoint and Outlook, as well as internet navigation
• You have effective written and verbal communication skills

Lehi Utah. The above locations are eligible offices for this role. The locations have been determined to foster in-person collaboration with this role's team or the related business lines. We utilize a hybrid work model, and our teams are in-office Tuesdays, Wednesdays, and Thursdays. In-person attendance is essential for this role's success, and remote placement will not be considered. LendingClub offers relocation, based on actual job level.

Your role requires utilizing several programs at once, including an automatic dialer through your computer's internet connection. LendingClub provides high-speed internet connections in its offices to properly support this work. To perform your work at a location separate from a LendingClub office (e.g. hybrid schedule, where some of the workweek is performed at a home office), you must maintain a dedicated, high-speed internet connection, with a minimum required speed is 100 Mbps download / 10 Mbps upload. However, we strongly recommend a connection of at least 300 Mbps download / 15 Mbps upload to ensure the best experience.

We're creating new financial services solutions for our members based on fairness, simplicity, and heart, and we treat our employees the same way. We offer a competitive benefits package that includes medical, dental and vision plans for employees and their families, 401(k) match, health and wellness programs, flexible time off policies for salaried employees, up to 16 weeks paid parental leave and more.

LendingClub is an equal opportunity employer and dedicated to diversity, equity, and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, political views or activity, or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system.

We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at interviewaccommodations@lendingclub.com.