Senior Manager, People Relations & Operations

Senior Manager, People Relations & Operations

Lendi Group is a market-leading digital platform business that is focused on revolutionizing the entire property journey. It operates Lendi - Australia's original and #1 digital mortgage brand - and the iconic Aussie franchise.

Powered by an advanced AI proprietary platform, a national network of 1,300 brokers, 230 retail stores, a team of experienced buyer's agents, integrated property search and conveyancing, Aussie is supporting customers at every step of their property journey to find, buy and own with more confidence than ever before. Lendi Group's loan book is more than $100b and it was named Australia's Aggregator of the Year for 2024.

Why Join Us?

• Innovation at Our Core – We challenge the status quo and push boundaries to create better solutions, with a goal of becoming AI-native by June 2026.
• Work with the Best – Collaborate with some of the brightest minds in fintech, financial services, and strategy.
• Make an Impact – Contribute to meaningful projects that shape our business and the future of property finance.
• Grow & Evolve – Develop your skills and advance your career in a fast-moving, purpose-driven environment.

Job Description

We're looking for a Senior Manager, People Relations & Operations to elevate how Lendi Group supports, engages, and empowers its people — while leading the transformation of our People Operations team into an AI-native function.

This role is designed for a strategic HR leader who thrives on solving complex people challenges, shaping culture, and embedding trusted partnerships across the business.

You'll be the go-to expert for employee relations, people systems, and culture shaping, ensuring our processes and tools enable our people to do their best work. Reporting to the General Manager, Credit & Operations, you'll play a pivotal role in shaping the next evolution of our People function, blending empathy, compliance, and innovation.

What You'll Own

Strategic HR Leadership & Business Partnering

• Lead and develop a high-performing People Partnering & Experience team across Australia and the Philippines.
• Act as a trusted advisor to senior leaders, providing strategic guidance on employee relations, compliance, and organizational effectiveness.
• Take ownership of complex and sensitive ER matters, driving fair, consistent, and values-aligned outcomes.
• Strengthen leadership capability through coaching, proactive support, and evidence-based HR insights.
• Manage the end-to-end people policy lifecycle, from design through to delivery.

People Systems & AI-Enabled Transformation

• Lead the evolution of our people systems and tools to enhance the employee experience through smart, human-centred automation.
• Design human + AI workflows that remove friction from administrative processes while preserving a personal and empathetic experience.
• Oversee Lendi's People Systems & Experience AI agents to ensure technology helps deliver fast, accurate, and high-quality support.
• Promote the responsible and ethical use of AI across our People team, making sure it aligns with our culture and values.

Qualifications

• 7+ years of progressive HR experience, with a strong focus on employee relations, business partnering, and leadership advisory.
• Proven capability in navigating complex ER cases, workplace investigations, and compliance requirements.
• Experience influencing senior stakeholders and driving people strategies that support business growth and engagement.
• Strong understanding of Australian employment law; familiarity with the Philippines is a plus.
• Experience leading distributed or cross-border teams.
• Tech-savvy mindset with an interest in how digital tools and AI can elevate the HR experience.
• Exceptional communication, empathy, and problem-solving skills.

Additional Information

Lendi Group teams operate across Australia and the Philippines. Bringing together diverse expertise, innovative technology and a customer-first approach, our teams work seamlessly to simplify the property journey, helping Australians find, buy and own property with confidence.

We support our people in a variety of ways, but a few of the benefits that our people rave about include:

• A vibrant, relaxed, yet professional culture.
• Hybrid working arrangement designed to support work-life balance, while fostering meaningful connection and collaboration.
• A holistic wellbeing programs offering 24/7 support, including medical, mental health, and financial wellbeing services to enable our workforce to thrive at home and work.
• Generous paid Parental Leave: we celebrate our growing Lendi Group family with 18-26 weeks leave for primary carers and up to 4 weeks for secondary carers.
• An additional week's Loyalty Leave each year after reaching 3 years' service.
• Wellness initiatives with a strong focus on psychological safety.

We're committed to fostering a diverse and inclusive community at Lendi Group. We believe that a team reflecting the world around us leads to greater innovation, stronger collaboration, and a more engaging workplace.

Our culture is guided by our 3 core values: We Are Stronger United; Act Like You Own It; and Keep Home Loans Human. Our values are part of our core DNA that helps Lendi Group to attract, engage and evolve the right talent and build best-in-class products.

This is an opportunity to shape the future of a fast-growing, purpose-driven company that's transforming the homeownership journey.

Ready to contribute to Lendi Group's next chapter? Apply now and be part of something big!