IT Operations Lead - Remote Eligible

IT Operations Lead

As IT Operations Lead, you will own and scale LemFi's internal IT ecosystem, ensuring that every LemFi employee has a seamless, secure, and high-performing experience.

You will manage our core collaboration, access, and security infrastructure while driving process improvement, automation, and compliance readiness. This role is hands-on and highly cross-functional, working closely with Security, Engineering, and People teams to enable fast and compliant growth.

This is a great opportunity for someone who wants to make an impact and build scalable internal systems in a mission-driven, high-growth fintech.

How You'll Contribute

• Manage and maintain core IT systems including Google Workspace, JumpCloud, VPN, Antivirus, Windows and Mac endpoints, Rippling, n8n, and Slack.
• Oversee the full lifecycle of employee IT operations from onboarding and provisioning to offboarding and access reviews.
• Collaborate with Security Engineering to enforce compliance, MFA, and secure configuration standards.
• Implement automation with n8n or similar tools to streamline workflows such as onboarding, access provisioning, and reporting.
• Establish clear metrics including SLA performance, onboarding efficiency, and patch compliance, and drive continuous improvement.
• Support audit readiness for SOC2, PCI DSS, and DORA in partnership with the Security team.
• Maintain and optimise vendor relationships to ensure cost efficiency and high performance.
• Build and document internal IT processes and self-service resources.

What You'll Bring

• 4+ years of experience in IT Operations, Systems Administration, or similar roles supporting globally distributed teams.
• Hands-on experience managing Google Workspace, JumpCloud, and MDM solutions across Mac and Windows environments.
• Strong understanding of VPN, antivirus, and endpoint compliance management.
• Experience using n8n or equivalent tools for workflow automation.
• Familiarity with Rippling or other HR and IT integration platforms.
• Knowledge of IT governance and audit frameworks such as SOC2, ISO 27001, or PCI DSS.

Soft Skills

• High ownership and accountability, with the ability to prioritise effectively in a fast-paced environment.
• Excellent communication and collaboration skills across technical and non-technical stakeholders.
• Analytical mindset with strong attention to detail and process improvement.

Who You Are

• Impact-oriented and motivated by building resilient systems that improve productivity and compliance.
• Technically grounded, balancing convenience and control in complex IT environments.
• Collaborative by nature, open in communication, and focused on shared success.
• Ownership-driven, taking full responsibility for the reliability, security, and efficiency of systems.
• Always improving, seeking ways to automate, optimise, and simplify.

The Interview Process

1. Chat with Talent Partner (30 mins) An introductory conversation to learn more about you, the role, and LemFi's mission.

2. Interview with the Hiring Manager (30 mins) A deeper discussion about your technical background, leadership style, and approach to scaling IT operations.

3. Case Study (45 mins) A practical session focused on solving an IT operations challenge. The goal is to understand your thinking and approach.

4. Final Chat with a Senior Stakeholder (30 mins) A wrap-up discussion to align on impact, culture, and next steps.

Why Join LemFi

• Work with a global, diverse team that values creativity, ownership, and impact.
• Build systems that empower real people and support a mission that matters.
• Enjoy trust, autonomy, and the freedom to own your work.
• Grow quickly in a dynamic, high-ownership environment.
• Thrive in a flexible, remote-first culture that prioritises results.
• Be part of a company building financial inclusion at scale.