Customer Service Booking Agent

Booking Agent

LekkeSlaap is South Africa's leading accommodation booking app known for its user-friendliness, exceptional customer experience, and extensive local accommodation options. Owned by Tripco, a travel technology company based in Cape Town, LekkeSlaap is committed to innovation, best-in-class customer service and setting new standards in travel technology.

We're looking for a sharp, customer-focused Booking Agent to join our fast-paced team! In this role, you'll handle bookings with precision, assist guests and property owners, and tackle challenges head-on to keep things running smoothly. Expect a dynamic environment where quick thinking and top-notch communication skills are key to delivering seamless experiences.

The ideal candidate will have a strong customer service background, exceptional communication skills, and a passion for helping others. If you thrive under pressure, love problem-solving, and have a passion for exceptional service, we want to hear from you!

Responsibilities

Assist guests and property owners with queries, providing prompt and professional support.

Oversee and manage the booking process, ensuring accuracy, efficiency, and a seamless experience.

Build and maintain strong relationships with guests and property owners.

Educate guests and property owners on booking procedures and policies.

Maintain high-performance standards, consistently meeting or exceeding KPIs.

Provide exceptional customer service by addressing enquiries, resolving issues, and offering aftercare support.

Stay up to date with the company's products, services, and policies to provide accurate information.

Handle and troubleshoot customer issues, offering effective solutions to ensure satisfaction.

Complete assigned tasks professionally and within deadlines.