Service Operations Lead

Service Operations Lead

Accrue up to an extra 12 days of leave per year through our Life Days program.

Work with world leading technology business at the forefront of innovation.

We're a 'Family Friendly' certified workplace – we understand the often many and varied roles our team members need to play within their own unique family setting and actively support them.

Our team feel Leidos is a great place to work. Learn more about our culture and benefits.

Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world's toughest challenges in government, intelligence, defence, aviation, border protection and health markets.

Your New Role and Responsibilities

We are seeking a capable and proactive Service Operations Lead to support the BAU and RUN operations of our Geospatial Platform, contributing to the Bureau of Meteorology's mission from our Melbourne office.

This role is ideal for someone with strong ITIL/SIAM foundations and solid operational experience who is ready to step into broader service delivery responsibilities, with coaching and oversight from an experienced Service Delivery Manager.

You will coordinate BAU/RUN activities, support releases, contribute to governance rhythms, and ensure smooth collaboration across RUN, enhancements, and customer stakeholders. The role requires someone who is organised, technically aware, and confident working independently day-to-day.

Key Responsibilities

• Overseeing daily BAU and RUN activities for the Geospatial platform, ensuring stable, reliable service and timely response to operational issues.
• Coordinating incident, problem, and change workflows with the RUN Team Lead and relevant technical resources.
• Maintaining and enhancing service documentation, runbooks, procedures, and operational knowledge.
• Tracking and managing SLAs, service performance metrics, operational trends, backlog items, and improvement actions.
• Supporting the planning and coordination of major releases, including readiness checks, deployment scheduling, and post-release validation.
• Engaging in technical discussions with engineers and translating issues into clear, business-friendly language for stakeholders.
• Demonstrating a working understanding of platform components and common troubleshooting patterns.
• Identifying and implementing opportunities for continual service improvement across processes, tools, and team capability.

About You and What You'll Bring

• Experience in Service Delivery, Application Support, or Operational Coordination within high-availability or sustainment environments.
• Strong grounding in ITIL (incident/problem/change), with the ability to run structured service processes.
• Capability to manage day-to-day BAU/RUN operations and coordinate work across multiple technical teams.
• Confidence communicating with customers and stakeholders, with the ability to contribute to governance discussions.
• Solid organisational and reporting skills - including maintaining dashboards, reports, and service documentation.
• A proactive, improvement focused mindset and a desire to grow into a more senior SDM role over time.
• Technical curiosity and comfort working closely with engineers, even if not a deep technical specialist.

This role does require the successful applicant to be an Australian Citizen and hold a Baseline security clearance.

Diverse Team Members, Shared Values and a Common Purpose

Providing our customers with smarter solutions takes an incredible team with diversity of thought, experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. It's about creating a workplace where everyone can do important work, feels welcome, valued, and respected, and has equal access to opportunities to thrive. Paul Chase – Chief Executive, Leidos Australia.

Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.

Our five Advocacy Groups (Women and Allies Network, Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities and Pride+) provide an opportunity for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community.

Next Steps

• To apply for this role, follow the links or apply via our Careers page.
• Recruitment process - virtual / face to face interview & background checks.
• Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1.
• We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team if you'd like to discuss any additional support during your application or throughout the recruitment process.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.