Personal Computer Support Technician

Personal Computer Support Technician

Looking for an opportunity to make an impact? Unleash your potential at Leidos, where we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customer's success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business. If this sounds like an environment where you can thrive, keep reading!

Leidos is looking for a Personal Computer Support Technician! This is an exciting opportunity to use your experience helping the NASA NEST mission.

The Personal Computer Support Technician Technical Service Desk operates 24X7 in support of the NASA NEST Contract and is in Huntsville, AL. The team members have responsibility for working Incidents related to NEST Services, e.g. Windows and Mac Operating Systems, System Logins, Network connectivity, O365, automated backups and BOX for Large File Transfers, to name a few.

Various systems are accessed to carry out the responsibilities of this job, e.g. ServiceNow for Incident and Task Management, InContact Telephony System, etc.

Communication and Written skills are critical as candidates will interface with Management, Customers and End Users as they carry out their job responsibilities.

Please Note: All candidates must be willing to work 2nd or 3rd shift and irregular work weeks which would include Saturday, Sunday, and Holidays.

Job Duties/Responsibilities:

• Interact with NASA users to solve computer issues.
• Coordinate/prioritize between working submitted support request tickets and answering live incoming support calls.
• Maintain requirements of compliance training for both Leidos and NASA.
• Interact and share technical information and workflow processes with other Tech Support personnel within the common environment.
• Contribute to Knowledge Article updates and related workflow documentation of supported devices, operating systems and applications within the constantly changing NASA IT environment.

Required Qualifications:

• Help Desk/Service Desk experience.
• Background in IT Services e.g. Networking, Security, etc.
• Windows 11 and current Mac Operating Systems.
• Server 2012 & 2016.
• Microsoft 0365.
• High School Diploma OR General Education Development (GED) Certificate.
• Ability to obtain a Public Trust Security clearance.
• Must be a U.S. Citizen.

The pay for this position is $28.40 per hour. This position is covered under the Service Contract Act and is subject to minimum wage demands as well as the minimum Health and Welfare benefits. Leidos will ensure that all provisions are met through their wages and benefits.

Come break things (in a good way). Then build them smarter.

We're the tech company everyone calls when things get weird. We don't wear capes (they're a safety hazard), but we do solve high-stakes problems with code, caffeine, and a healthy disregard for "how it's always been done."