Network Operations Center (NOC) Manager

Network Operations Center (NOC) Manager

Leidos is seeking a Network Operations Center (NOC) Manager with an active Top Secret clearance to join our growing team, in support of Security Engineering Programs – Center for Information Systems Security (SEP-CISS). This position will manage the day-to-day operations of a 24/7 NOC team consisting of 9 employees. This position requires the ability to work flexible hours in support of NOC operations in Chantilly, VA. The ideal candidate will be a technically capable, inspirational leader, and team player with strong communication, management, analytical, and problem-solving skills; with a proven ability to thrive in environments that constantly embrace new technology. Due to the sensitive & classified nature of this program, telework is not available.

Primary Responsibilities

• Manage and oversee the daily operations of the Network Operations Center (NOC) & Help Desk.
• Ensure the availability and performance of the network, application, & server infrastructures.
• Develop and implement network/application monitoring and incident response procedures.
• Collaborate with cross-functional teams to troubleshoot and resolve network, application, & server issues.
• Identify opportunities for process improvement and implement best practices.
• Manage the scheduling of NOC employees, ensuring 24/7 coverage requirements are met.
• Perform QA checks against team deliverables such as: incident and request item tickets.
• Development of new and existing staff, including developing training requirements.
• Supporting non-traditional IT systems (e.g. ICS/SCADA/unattended platforms)

Basic Qualifications

• Active Top-Secret clearance
• Experience with ITSM (IT Service Management) tools managing incident, request, CMDB, and knowledge bases.
• Experience with NMS (Network Monitoring System) and prioritizing incident response.
• Ability to meet in-person (at least quarterly) with members of a 24/7 team to support individual & team development.
• Experience providing desktop/end user support.
• Familiar with virtualization, Linux & Windows servers, databases, & SaaS.
• Familiar with network equipment platforms. (Ex: Juniper, Cisco, PaloAlto)
• Quality assurance experience, including ensuring the quality of any team deliverables, auditing team interactions with the ITSM tool and customers, etc.
• Basic working knowledge of VPNs.
• Basic knowledge of Cybersecurity best practices.
• Degree is not required; experience and expertise are critical to this role.
• Strong written and oral communication skills required.
• Highly effective teamwork and collaboration abilities.
• Must be able to work independently on a project, seeing it from inception to completion.
• Must possess strong organizational skills and strong interpersonal skills to effectively relate to Leidos and customer needs.

Preferred Qualifications

• Experience with Servicenow.
• Experience with SolarWinds.
• Experience with PC imaging, installs, hardware troubleshooting, etc.
• Lifecycle management experience (Acquisition thru Disposition).
• Experience with configuration and troubleshooting of Taclane encryption devices.
• Experience with Linux and Windows servers, databases, AWS, and Hyper-V.
• Experience with configuring and troubleshooting network equipment: Juniper, Cisco, Palo Alto
• Experience with configuring and troubleshooting VPN's.
• Experience with implementing Cybersecurity best practices.
• Experience with endpoint cybersecurity tools (Trellix, McAfee ePO)

At Leidos, we don't want someone who "fits the mold"—we want someone who melts it down and builds something better. This is a role for the restless, the over-caffeinated, the ones who ask, "what's next?" before the dust settles on "what's now."

If you're already scheming step 20 while everyone else is still debating step 2… good. You'll fit right in.