Help Desk Engineer

Junior Help Desk Engineer

Accrue up to an extra 12 days of leave per year through our Life Days program.

Work with world leading technology business at the forefront of innovation.

We're a 'Family Friendly' certified workplace – we understand the often many and varied roles our team members need to play within their own unique family setting and actively support them.

Our team feel Leidos is a great place to work. Learn more about our culture and benefits by visiting us here.

Do Work That Matters

Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world's toughest challenges in government, intelligence, defence, aviation, border protection and health markets.

Your New Role and Responsibilities

As a Junior Help Desk Engineer, you will support the systems, users, and services that keep secure national programs operating effectively every day. Your work will directly contribute to maintaining the reliability and availability of critical ICT environments that enable analysts, operators, and technical teams across government, Defence, and intelligence missions.

Every phone call you answer, ticket you resolve, or issue you escalate contributes to the continuity of systems that matter at a national level. Your work will span a variety of security engineering and assurance activities. A typical week could include:

• Provide second-level technical support with advanced troubleshooting across hardware, software, networks, and identity/access platforms.
• Resolve escalated service desk incidents and requests in line with defined SLAs.
• Analyse recurring issues and contribute to problem management and root-cause resolution.
• Maintain, configure, and optimise endpoint devices, secure ICT systems, and monitoring platforms.
• Support engineering and system administration teams with system health checks, patching, and environment maintenance.
• Contribute to ICT system upgrades, new service deployments, documentation, and continuous improvement initiatives.

What You'll Bring to Make an Impact

• Degree in IT, Computer Science, Systems Engineering, Networking, or equivalent hands-on experience in similar ICT roles.
• Proven experience in ICT support environments (service desk, operations, or systems support).
• Strong troubleshooting skills across Windows, networks, secure ICT platforms, and enterprise applications.
• Experience with incident and problem management, including root cause analysis.
• Knowledge of identity and access management, endpoint administration, and system health/monitoring tools.
• Self-driven with strong customer service focus, able to work autonomously and collaborate across technical teams.

Don't worry if you don't tick all the boxes – if you meet most of them, we encourage you to submit your application. We're most interested in your strengths, what you want to learn and how far you want to go.

This role does require the successful applicant to be an Australian Citizen and hold an active TSPV Clearance, accompanied by the ability to be successful for a DISA/OSA.

Diverse Team Members, Shared Values and a Common Purpose

Providing our customers with smarter solutions takes an incredible team with diversity of thought, experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. It's about creating a workplace where everyone can do important work, feels welcome, valued, and respected, and has equal access to opportunities to thrive. Paul Chase – Chief Executive, Leidos Australia.

Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.

Our five Advocacy Groups (Women and Allies Network, Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities and Pride+) provide an opportunity for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community.

Next Steps

• To apply for this role, follow the links or apply via our Careers page.

• Recruitment process - 1 virtual interview or 1 face to face, a psychometric test & background checks.

• Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1.

• We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team at careers.au@au.leidos.com if you'd like to discuss any additional support during your application or throughout the recruitment process.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.