Field Service Technician I

Field Service Technician

Leidos is seeking a Field Service Technician to join our Security Enterprise Solutions (SES) team. SES is the cornerstone of Leidos' comprehensive suite of fully-integrated security solutions for aviation, ports, borders, and critical infrastructure customers around the world. With our new, combined portfolio, our operation has more than 24,000 products deployed across 120 countries. Leveraging this portfolio, our core technical strengths, and robust R&D initiatives, we are positioned to address emerging and evolving threats through rapid development of innovative solutions for our global customers. Travel to various customer sites domestically and internationally as required.

SES is comprised of three divisions to align with our customers' missions and needs:

• Aviation Solutions
• Ports & Borders
• Global Services

The Senior Field Service Technician must be an example for others to follow.

Specific duties, activities, and responsibilities include but are not limited to:

• Responding to emergency and non-scheduled calls for service on a daily basis within established response time goals.
• Possessing a high level of technical knowledge on the company's Trace, X-Ray, and Multiplexing technologies.
• Mentoring lower level FSTs in order to improve their skill and knowledge of the equipment.
• Meeting daily service repair needs and driving customer satisfaction at assigned sites.
• Working in a customer environment with systems operated in a 24/7 environment which require immediate response times.
• Fostering positive customer relations and a high degree of customer satisfaction.
• Acting as a liaison between the customer and other departments within the company.
• Working on equipment that has little or no documentation or training.
• Completing all scheduled maintenance within required deadlines.
• Reviewing all logs and maintenance tracking systems for open issues and preparing formal reports to customers as necessary.
• Participating in Service Sales opportunities and assisting with promoting and implementing revenue programs.
• Assessing product/equipment performance based on field support data and recommending modifications or improvements.
• Providing technical support to customers and other service professionals as required.
• Participating in site surveys, pilot program service activities, attending meetings, championing special projects, and preparing exclusive reports.
• Reading and following electrical/mechanical schematics to assist in isolating fault to root cause component/assembly.
• Cross training on products serviced in the field and displaying high proficiency in servicing.
• Exercising every available measure to control and minimize costs while maximizing revenue.
• Travel, overtime, and work hours other than Monday-Friday may be required.
• Assisting in the preparation of operator and maintenance documentation, training, and providing training to others as an instructor.
• Other duties as required.

Position requirements:

• Associate's Degree/Related Trade Certification (electrical, electronic, mechanical)/Military Training (electrical, mechanical, electronics). (Equivalence achieved through comparative work and life experience of 1-3 years is acceptable work experience in a related electrical or mechanical field service role). Computer literacy; competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs.
• Preferably including certification in networking or systems integration (A+, CCNA, or similar)
• Minimum of 2+ years experience directly involved in troubleshooting and field repair of advanced/integrated electrical and electronic systems and equipment.
• Individuals shall possess excellent communications skills and have a strong orientation for customer focus and teamwork. Must be responsive to all customer issues at all times. Must be willing & able to travel at short notice.
• While direct supervision is not the primary responsibility of this position, there will be instances where supervision of others on a project basis may be required. Must be capable of leading small (4-6 members) cross functional teams of similar roles.
• Must be able to pass an in-depth background check (TSA eQIP).

Physical/mental requirements:

• Possess excellent organizational, communication, interpersonal skills with the ability to multi-task several projects at once.
• Excellent customer service skills and the ability to handle stressful situations.
• Self-motivated, reliable, and accountable individual.
• Must be able to lift/carry 50 lbs.
• Must be able to push/pull 200 lbs.
• Must be able to move/manipulate equipment weighing up to 1000 lbs. with the assistance of carts, hoists, davit cranes, pallet jacks, or other devices as defined in the manuals and Technical Advisory documentation.
• Job requires frequent bending, stooping, twisting, turning, and working in unusual positions requiring full body mobility.
• Must be able to work safely and follow safety precautions in extreme environments (temperature, humidity, noise, confined spaces, etc.) around dangerous industrial equipment.
• Must be willing to work on-call and off-shift as assigned and requested by district manager.
• Must be willing to work emergency support as needed and perform on-call responsibilities per specified schedule or as otherwise prescribed by district manager.

Work environment is typically considered to be off-site, wherever the customer of concern is located. Service will typically be rendered at airports, correctional facilities, courthouses, cruise ships, or other locations as required. Typical travel requirement is between up to 75% to support field service activities and customer relationships.

Preferred qualifications:

• BS degree in related field (industrial, electrical, electronic, mechanical). Equivalence achieved through comparative work and life experience is acceptable (8 years work experience in a related electrical or mechanical field service role).

Come break things (in a good way). Then build them smarter.

We're the tech company everyone calls when things get weird. We don't wear capes (they're a safety hazard), but we do solve high-stakes problems with code, caffeine, and a healthy disregard for "how it's always been done."