Guest Services Manager

Guest Services Manager

TRU by Hilton Boise West is looking for a driven, customer service-oriented leader to join our front desk team as a full-time Guest Services Manager! If you have experience working with the Hilton brand, this is your chance to take on a rewarding management position and reach the next level in your hospitality career! Keep reading to see if you're the right fit for our Boise, ID team.

WHY YOU'LL LOVE WORKING HERE

At TRU by Hilton Boise West, we're more than a hotel; we're a community of hospitality enthusiasts dedicated to creating genuine connections. Our mission is simple: to turn every stay into an unforgettable experience. We value diversity, embrace creativity, and foster a culture where every team member is a star in our constellation of success. Join us, and be a part of a team that makes hospitality an art form!

What we're offering our Guest Services Manager:

• $17.00 per hour
• Medical
• Dental
• Vision
• Life insurance
• Long-term disability coverage
• An employee assistance program
• Accidental death and dismemberment (AD&D) insurance
• Paid vacation
• Paid holidays
• A 401(k)
• Fantastic hotel discounts

We reward success here, and you can earn quarterly incentive pay based on your customer service and stay scores!

WHAT IT TAKES TO SUCCEED

• 2+ years of experience working at a Hilton hotel
• 1+ years of hospitality management experience
• Ability to work a flexible schedule to meet hotel needs
• Open availability to cover vacancies and call-offs as needed

WHAT YOUR DAY WILL LOOK LIKE

Our Guest Services Manager shapes our guests' overall experience at the hotel, and you'll work closely with our general manager to make sure we're fully meeting our guests' needs. You'll be in charge of our front desk staff, motivating everyone to give their best and provide responsive customer service. If any problems come up or a staff member is unexpectedly absent, you'll step in to take care of any issues and keep the guest experience positive and seamless. You'll approach every day with a great attitude and a motivation to provide the best customer service possible!

LET'S GET YOU STARTED!

This hospitality management position is a crucial part of our daily operations, and we need someone with the flexibility to show up when needed and make sure we're there for our guests. If that sounds like you, reach out today by completing our short initial application!