Operations Manager (legacy Alief Bissonnet Clinic)

Operations Manager (Alief Bissonnet) - Job Overview

Step into the future of community healthcare with Legacy Community Health as an Operations Manager, where innovation meets compassion. This role is the heartbeat of operational excellence, designed to revolutionize how we support our clinics and enhance patient care. Propel your career forward in an environment that values cutting-edge solutions and data-driven decisions.

• Lead operational breakthroughs with a focus on streamlined provider schedules and enhanced patient access.
• Immerse yourself in a tech-forward workplace, embracing digital transformation and agile methodologies.
• Join a mission-driven environment dedicated to community healthcare impact and continuous improvement.
• Collaborate with forward-thinking teams to pioneer new standards of patient service and operational efficiency.
• Unlock growth opportunities with a focus on leadership development and healthcare innovation.

Key Responsibilities

• Pioneer operational support across designated areas, enhancing workflow and tracking performance metrics.
• Directly oversee and inspire support staff to adhere to policies, while managing work schedules with a focus on innovation and efficiency.
• Act as an EPIC super-user, driving digital competency and training excellence among staff.
• Foster a culture of feedback and collaboration, pushing the envelope in service enhancements.
• Lead the hiring and evaluation of team members, with a focus on disruptive talent acquisition and performance reviews.
• Strategize and collaborate on key performance indicators to deliver game-changing reports for service lines.
• Revolutionize patient access and scheduling management, ensuring seamless service delivery.
• Oversee desktop management within your jurisdiction, participating in performance improvement initiatives.
• Handle patient complaints and proactively monitor operational metrics for continuous improvement.
• Engage in leadership meetings to strategize and advance service line support, cultivating robust partner relationships.
• Ensure compliance with HIPAA guidelines and spearhead equipment maintenance initiatives.
• Actively participate in the Performance Improvement Program, driving quality and innovation.

Minimum Qualifications

• High School Diploma or equivalent is essential, with relevant certifications/licenses as a plus.
• Minimum of 3 years' experience in healthcare or a service industry, with an edge for tech-savvy innovation.
• A Master's degree in Business or Healthcare Operations can substitute for 2 years of experience, spotlighting leadership potential.
• Proficiency in Microsoft Office Suite and EHRS is preferred, highlighting digital agility.
• Strong ability to juggle multiple deadlines and make data-driven decisions with agility and foresight.

About Legacy Community Health

As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you.

At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Approachable & Collaborative

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

Driven & Committed

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.