Supervisor, Application Support

Supervisor, Application Support

Location: North Fort Myers, FL

Work Hours: M-F 8:00 - 5:00pm

Our benefits include:

• Relocation Bonus
• Company-wide annual incentive plan
• Medical, vision and dental insurance
• 401(k) plan with a generous 6% company match
• Company funded Pension Plan
• On-site wellness/medical facility
• Company paid Short & Long-Term Disability insurance
• Health Savings Account with an employer contribution
• Flexible Spending Accounts
• Paid time off and paid holidays
• Wellness program with financial rewards
• Tuition reimbursement
• Group life insurance
• Critical Illness and Accident Insurance

LCEC provides reliable, cost-competitive electricity to more than 250,000 members throughout a five-county service territory located in Southwest Florida. We employ approximately 460 skilled employees and are one of more than 900 electric distribution cooperatives located throughout the United States. LCEC has been recognized locally and statewide as an industry leader and continually receives acknowledgment for the work that our employees do in the community along with other civic, environmental and professional honors.

Position Summary

The Supervisor, Application Support leads a team of Application Support Analysts and an Enterprise System Training Coordinator responsible for the support, maintenance, training, optimization, and solution architecture of enterprise applications. This role combines application expertise with leadership in incident management, process improvement, vendor oversight, governance, and user engagement. The Supervisor ensures enterprise applications are reliable, compliant, and aligned with business strategy, while fostering service excellence, collaboration, and innovation across IT and business functions.

Position Responsibilities

• Lead, mentor, and evaluate a team of Application Support Analysts and the Enterprise System Training Coordinator. Develop team capabilities...
• Oversee installation, maintenance, patching, upgrades, and troubleshooting of enterprise applications. Act as point of escalation...
• Lead the management of high-severity and major incidents, coordinating cross-functional response to restore service quickly...
• Develop and document complex 'As Is' and 'To Be' processes...
• Provide guidance on enterprise application architectures, integrations, and workflows...
• Manage vendor relationships to ensure quality, timely, and cost-effective delivery...
• Conduct and/or assist in advanced level cost/benefit analysis...
• Analyze, document, and improve end-to-end business and IT processes...
• Enforce enterprise software usage policies, IT standards, and security practices...
• Lead enterprise-wide continuous improvement initiatives...
• Collaborate enterprise wide with functional leaders...
• Ensure that appropriate metrics are identified, implemented...
• Establish and promote a knowledge management framework...
• Work with business owners to review and optimize business rules...
• Build strong and effective relationships with management and stakeholders...
• Understand LCEC's enterprise flagship applications...
• Will perform additional duties as assigned.
• Provide support to enterprise emergency recovery and disaster recovery efforts...

Education

• Bachelor's Degree Business, computer information systems or other related field (Required)
• Master's Degree Business Administration or Information Systems (Preferred)

Experience

• 5+ to 7 Years experience in complex process and/or business analysis in addition to project managing small to medium enterprise initiatives. (Required)
• 2+ Years experience leading IT teams in support roles and IT projects Strong leadership, coaching, and team-building skills...
• Previous experience in enterprise wide, end to end, process improvement and implementation of same. (Preferred)
• 2+ Years knowledge of ITIL, Agile, and/or DevOps methodologies. (Preferred)
• Experience in Utilities industry. (Required)

Knowledge, Skills, and Abilities

• Ability to work with integrity, build trust and mentor others...
• Demonstrated experience identifying, redesigning and automating business processes...
• Excellent collaboration, communication and negotiation skills...
• Business acumen skills including strong understanding of risk assessment...
• Ability to understand how processes flow across the organization...
• Highly effective analytical and detail-oriented capabilities.
• Advanced data analysis skills to include proficiency with SQL, Microsoft Excel.
• Ability to apply multiple process related methodologies...
• Ability to understand, summarize and present complex data effectively...
• Possess ability to consult and influence across the organization...

Certifications

• TOGAF Certification; The Open Group Architecture Framework (TOGAF). (Preferred)
• ITIL Certification; Information Technology Infrastructure Library Certification. (Preferred)

Physical Demands and Working Environment:

The physical demands and working environment characteristics described here must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical Demands: Standing Occasionally, Walking Occasionally, Sitting Constantly, Lifting Rarely, Carrying Rarely, Pushing Rarely, Pulling Rarely, Climbing Rarely, Balancing Rarely, Stooping Rarely, Kneeling Rarely, Crouching Rarely, Crawling Rarely, Reaching Rarely, Handling Occasionally, Grasping Occasionally, Feeling Rarely, Talking Constantly, Hearing Constantly, Repetitive Motions Frequently, Eye/Hand/Foot Coordination Frequently.
• Working Environment: Constantly Air-conditioned office environment, Rarely Extreme cold, Rarely Extreme heat, Rarely Humidity, Rarely Wet, Occasionally Noise, Rarely Hazards, Rarely Temperature Change, Rarely Atmospheric Conditions, Rarely Vibration.

STORM DUTY REQUIREMENTS.... Responding to storms may be considered a condition of employment: LCEC provides critical services to our community during an emergency. Employees may be required to participate in the response/recovery activities related to emergencies/disasters to maintain service to our LCEC members. Employees are required to work in their normal job duties or other assigned activities. Proper compensation will be made in accordance with the company's guidelines and procedures.

Please note that at the time a candidate is made a job offer, the candidate will be subject to a background check and a drug screening.