Servicenow Developer SME

ServiceNow Development Sme

Transform technology into opportunity as a ServiceNow Development SME at GDIT. Shape what's next for mission-critical government projects while shaping what's next for your engineering career.

Meaningful Work And Personal Impact

As a ServiceNow Development SME, the work you'll do at GDIT will be impactful to the mission of our customers. You will play a crucial role via the following:

• Lead the end-to-end integration of BMC Remedy with the ServiceNow platform and architect integrations with other enterprise systems as needed
• Architect scalable and high-performance ServiceNow implementations, focusing on modules like Incident, Problem, Change, CMDB, and Service Catalog
• Serve as the technical advisor, overseeing all technical aspects of implementations, resolving technical issues, and defining best practices for configuration, scripting, and workflow automation
• Collaborate with business and IT stakeholders to define requirements, develop migration roadmaps, and facilitate workshops
• Maintain and manage the CMDB, guide the architecture for ITOM tools, and ensure adherence to ITIL, compliance, and security standards
• Develop and maintain technical documentation, including process flows, design documents, and high-level architecture diagrams
• Provide technical guidance to team members, participate in code reviews, and assist in troubleshooting production issues to ensure platform stability
• Support business growth and proposal teams by writing proposal sections, providing guidance, and contributing to the creation of cost and effort estimates
• Grow junior talent through mentoring, partnership, and technical reviews
• Author, review, and lead the creation of white papers and contract artifacts
• Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products
• Maintain current ServiceNow and industry certifications, while obtaining additional certifications
• Lead, author, and contribute to IT-related technical processes reviews, postmortems, and continual process improvement
• Create estimations on effort required to produce ServiceNow functionality

What You'll Need To Succeed

Bring your engineering expertise along with a drive for innovation to GDIT. The ServiceNow Development SME must have:

Education: Technical Training, Certification(s) or Degree

Experience: 10+ years of related experience

Required Skills:

• Extensive experience with ServiceNow architecture, development, and best practices, including strong knowledge of the platform's core modules
• Proven experience integrating BMC Remedy and/or Helix with ServiceNow
• Deep experience with integration technologies like REST APIs, SOAP, and web services
• In-depth understanding of ITSM processes and ITIL frameworks
• Proficiency in at least one scripting language – preferably JavaScript
• Familiarity with modern web technologies and cloud computing architectural principles for cloud-based platforms
• Excellent understanding of the Agile software testing process and lifecycle, from smoke test to integration to production deployment
• Ability to identify, understand, document, and create functionality aligning with customer value streams
• Ability to produce level of estimates and basic deployment plans for ServiceNow functionality
• Strong organizational and time management skills while working in a rapid software development environment
• Ability to identify and learn new technologies quickly
• Excellent communication skills for collaborating with both technical and non-technical stakeholders
• Strong analytical, problem-solving, and debugging skills

Required Certification:

• Active ServiceNow Certified Systems Administrator or ability to obtain within 30 days
• Additional ServiceNow certifications strongly preferred

Location: Remote

Gdit Is Your Place

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

Growth: AI-powered career tool that identifies career steps and learning opportunities

Support: An internal mobility team focused on helping you achieve your career goals

Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off

Flexibility: Full-flex work week to own your priorities at work and at home

Community: Award-winning culture of innovation and a military-friendly workplace

Own Your Opportunity

Explore a career in software development at GDIT and you'll find endless opportunities to grow alongside colleagues who share your dedication to advancing innovation.

Salary Information

The likely salary range for this position is $191,250 - $258,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Benefits Information

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee's date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

About Our Work

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.