AWS Connect Systems Engineer

AWS Connect Systems Engineer

Deliver simple solutions to complex problems as an AWS Connect Systems Engineer at GDIT. Here, you'll tailor cutting-edge solutions to the unique requirements of our clients. With a career in application development, you'll make the end user's experience your priority and we'll make your career growth ours.

At GDIT, people are our differentiator. GDIT is seeking a skilled AWS Connect Systems Engineer to design, implement, and maintain our Amazon Connect cloud contact center solutions. The ideal candidate will have at least two years of direct experience configuring, integrating, and supporting Amazon Connect, along with a strong background in AWS services and cloud architecture. The role will involve optimizing call flows, ensuring high availability, integrating with other AWS services, and leveraging conversational AI technologies such as Amazon Lex and Amazon Bedrock to enhance customer experience.

How An AWS Connect Systems Engineer Will Make An Impact

• Design, configure, and maintain Amazon Connect environments, including contact flows, queues, routing profiles, prompts, and omnichannel capabilities.
• Integrate Amazon Connect with AWS services such as Lambda, S3, DynamoDB, API Gateway, SNS, SQS, CloudWatch, and Kinesis.
• Collaborate with development teams to implement Infrastructure as Code (IaC) using CloudFormation or Terraform.
• Develop and optimize self-service and automation workflows leveraging Amazon Lex for natural language understanding and Amazon Bedrock for generative AI enhancements.
• Monitor system performance, troubleshoot issues, and implement proactive solutions to maintain high availability and scalability.
• Ensure platform security, compliance, and alignment with best practices, including PCI-DSS and GDPR (if applicable).
• Provide documentation, knowledge transfer, and training to technical teams and end users.
• Participate in agile sprint planning, code reviews, and cross-functional collaboration sessions.

What You'll Need To Succeed

Education: Bachelor of Arts/Bachelor of Science in Computer Science, Information Technology, Telecommunications, or related field (or equivalent work experience).

Required Experience: 2+ years of direct, hands-on experience administering, configuring, integrating, and supporting Amazon Connect.

Required Clearance: Must be able to obtain a Secret Clearance

Required Technical Skills:

• Proven experience integrating Amazon Connect with AWS services (Lambda, S3, DynamoDB, API Gateway, SNS, SQS, CloudWatch, Kinesis).
• Proficiency in at least one programming or scripting language (Python, Node.js, Java, or C#).
• Familiarity with Infrastructure as Code (IaC) tools such as AWS CloudFormation or Terraform.

Required Skills and Abilities:

• Strong understanding of cloud networking, security, and authentication (IAM policies, roles, permissions).
• Experience with contact center architecture, IVR design, and call routing strategies.
• Strong troubleshooting, analytical, and communication skills.

Preferred Skills:

• Experience implementing conversational AI solutions using Amazon Lex.
• Experience leveraging Amazon Bedrock for AI-powered customer service enhancements.
• AWS Certified Developer – Associate, AWS Certified Solutions Architect – Associate, or AWS Certified SysOps Administrator.
• Experience with multi-region Amazon Connect deployments.
• Familiarity with agile development methodologies.

Location: Hybrid in Bossier City, LA strongly preferred

US CITIZENSHIP REQUIRED GDIT IS YOUR PLACE

Work with cutting-edge AWS cloud and AI technologies. Collaborate with a team of experts to deliver innovative contact center solutions. Full-flex work week to own your priorities at work and at home 401K with company match Comprehensive health and wellness packages Internal mobility team dedicated to helping you own your career Professional growth opportunities including paid education and certifications Cutting-edge technology you can learn from Rest and recharge with paid vacation and holidays

Salary Information The likely salary range for this position is $85,000 - $115,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Benefits Information Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee's date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

About Our Work We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.