$500 Bonus - National Assistance Contact Center Professional - $17.75/hr Bossier City (seasonal)

National Assistance Contact Center Professional

Join the GDIT team to help your fellow citizens in need. Training and work associated with this position is performed at our facility in Bossier City, LA. Employees may be allowed to work remotely upon successful completion of training, including OJT (a minimum of 2 weeks onsite).

GDIT has opportunities available for compassionate and caring people to support individuals and families during times of crisis on our National Assistance Center. Join our team to make an impact supporting your neighbors as they navigate through difficult and challenging situations. This is a short-term/seasonal role.

As a well-qualified candidate, YOU ARE:

• Compassionate and empathetic with a passion for helping others
• A proactive agent for change, with a passion for providing world-class customer service
• Energetic and enthusiastic with a desire to achieve high levels of success
• Able to thrive in a high-energy demanding environment that requires a sense of urgency

In this critical support role, YOU WILL:

• Impact the lives of others, by providing support to help individuals and families by following call guides to gather, enter and verify information
• Manage a high volume of calls in an inbound contact center environment supporting individuals, families, and businesses that have been impacted by recent events
• Adhere to established customer service and documentation standards necessary to provide the level of support required

To be successful in this role, YOU MUST HAVE:

• Flexible availability and be willing to work a variety of shifts
• An ability and willingness to begin work with as little as 24 hours notice
• An ability and willingness to work ONSITE, as required
• Access to 10 Mbps of download speed and 1 Mbps of upload speed of dedicated internet bandwidth (satellite provided internet service will not qualify)
• An ability to manage crisis situations and support callers during difficult and emotional times
• A high school diploma or equivalent
• An ability to successfully pass a government background check
• US Citizenship
• Louisiana residency living in Bossier, Caddo, DeSoto, or Webster Parish

Please note: To ensure adequate staffing levels and response times, regular and timely attendance related to assigned work schedules including breaks and lunches is REQUIRED.

Work environment:

• Full time
• Hybrid: On-site and remote

$500 Bonus available

To qualify you must:

• Receive positive adjudication from our government customer
• Complete 6 days of required government training classes
• Obtain a minimum of 86% quality evaluation score after the first 30 days
• Achieve 90% or higher attendance scores
• Complete 90 days of employment
• Maintain satisfactory performance standing with no disciplinary actions
• Demonstrate good overall performance and professional conduct

This position is not yet funded.

Salary Information: The likely hourly rate for this position is between $0.00 - $0.00. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Benefits Information: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee's date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

About Our Work: We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.