Support Engineer

LeanDNA Senior Support Engineer

LeanDNA is helping solve the $150B problem that global manufacturers face–excess inventory tying up critical working capital and keeping manufacturing companies from being as efficient as they need to be. Without an effective way to optimize inventory, manufacturers are buying too much, too little, or placing inventory in the wrong place at the wrong time. Companies are stuck fighting operational fires related to critical inventory shortages, creating delays in delivering their product to customers on time.

LeanDNA's factory inventory optimization and shortage management solution quickly empowers supply chain professionals to dramatically reduce excess inventory, deliver on time, and establish operational command of their organization's inventory operations. LeanDNA optimizes the inventory management process by adding the much-needed (and much-appreciated) artificial intelligence into the forgotten area of the business: The factory. It's not just about smart inventory planning–true optimization occurs when procurement leaders have command over the operation, and the supply chain teams tasked with bringing those plans to life have total visibility, AI-driven recommendations, and a clear game plan for hitting their inventory goals every time.

Your Future Team

Join our global remote Support Engineering team, where we bring together supply chain, SQL, and SaaS experts to reduce inventory, manage shortages, and increase supplier communications for improved on-time delivery performance for our customers. Help us build a team where we practice lean and agile methodologies for continuous improvement and always strive to challenge the status quo!

Responsibilities

As a Senior Support Engineer, you will play a crucial role in ensuring the smooth operation of our systems and providing exceptional support to our clients. This is a short-term, contract role.

Your responsibilities will include:

• Troubleshooting and resolving database issues using SQL.
• Leveraging your ERP knowledge to support and optimize solutions at the transformation layer.
• Utilizing AWS for log analysis and troubleshooting data synchronization issues.
• Utilizing git and merging code using CI/CD pipelines.
• Writing and maintaining unit tests to ensure code quality.
• Creating and updating customer and internal documentation.
• Developing and refining internal processes and tools.
• Collaborating with cross-functional teams using Jira, Zendesk, Gitlab, AI tools, and Slack.
• Committing code to production environments with confidence and precision while striving to optimize code for faster data ingestion.

Qualifications

• 5+ years of experience in a support engineering role with a focus on database troubleshooting and ERP systems integrations.
• Proficiency in MySQL, MSSQL, Oracle, MariaDB, Athena, and Glue.
• Proficiency in AWS, Git, CI/CD practices, and AI tools.
• Strong experience in writing unit tests and maintaining code quality.
• Excellent communication skills for creating clear and concise documentation.
• Ability to work collaboratively in a fast-paced, team-oriented environment with frequent changes.
• Familiarity with Jira and Zendesk is a plus.

The Interview Process

• Meet with HR to learn more about the position
• Meet with the Support Manager
• Technical interview with other members of the Support and Engineering team to showcase your knowledge
• Final interview with other Leaniacs to learn more about LeanDNA