Inside Sales

Inside Sales Representative

Our Inside Sales Representative is responsible for converting leads into new Lawn Doctor customers, upselling services to existing customers, and re-engaging past customers and prospects. This role requires close collaboration with our Sales & Marketing Team to implement strategies that contribute to our company's growth. This role requires excellent communication skills, a customer-focused mindset, and a deep understanding of our services to provide tailored solutions.

Essential Duties and Responsibilities:

1. Lead Conversion: Respond promptly to phone calls, emails, and live chat messages from potential customers. Take the customer from an informational call to order placing. This includes educating the consumer to enhance sales. Schedule and process orders through the CRM system.
2. Upselling: Engage with existing customers to introduce and add additional services to their programs
3. Re-engagement: Contact past customers and prospects to convert them into new Lawn Doctor customers.
4. Customer relationship building: Establishing rapport with customers and maintaining ongoing communication.
5. Perform all other duties as assigned.

Our core values are non-negotiable. The incumbent must consistently promote and actively embody the qualities:

• Team Player: Unselfish, Give & Ask Help, Collaborative, Passion & Purpose, High Care Factor
• Positive Attitude: Kind, Professional, Optimistic, Respectful
• Driven: Hard Working, Production Horse, Motivated, Know what it takes, Committed, Ambitious, Innovative
• Accountable: Honest, Trustworthy, Integrity, Owns the good & bad, Forthright
• Intentional: Detailed, engaged, careful, Doing the right thing when nobody's watching, Thorough in your role in all processes required by it.
• Coachable: Open to receiving feedback, guidance, and instruction. Eager & willing to learn, adapt, and make changes based on the advice or critiques of colleagues

Minimum Qualifications/Experience:

• Excellent communication skills: Ability to clearly explain product details/benefits, address customer concerns, and actively listen to customer needs.
• Sales acumen: Understanding of sales techniques, including identifying customer pain points and presenting solutions.
• Customer service orientation: Prioritizing customer satisfaction and providing a positive experience, providing solutions, ensuring company guarantee is being executed. Confidence in addressing customer concerns and overcoming resistance to purchase.
• Product knowledge: In-depth understanding of the company's products or services.
• Software proficiency: Familiarity with customer relationship management software.

Other Qualifications:

The physical demands and work environment described here are representative of the conditions that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands: Work is performed in an office environment and requires the ability to operate standard office equipment, keyboards, and respond to inbound and make outbound calls. The employee is frequently required to sit; use hands to finger, handle, or feel and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The job requires seasonal overtime occasionally amounting to 10-hour work days.

Work Environment: While performing the duties of this job, the employee is exposed to a typical office environment.

About Us: Lawn Doctor of Northern Utah is a locally owned, and operated lawn care and pest control provider with over 15 years of experience. We started out in Logan, UT and have continued to grow and expand. We currently serve the following counties: Davis, Weber, Morgan, Box Elder, Cache, Rich and Franklin (ID). We pride ourselves on delivering the perfect combination of great customer service and great results. With a 4.9-star rating on Google based on over 600 reviews, our dedication to excellence is recognized and appreciated by our community. We operate using the Entrepreneurial Operating System (EOS) to ensure our team is aligned, focused, and continuously growing.

Compensation: $23.00 - $27.00 per hour