Administrative Assistant - Billing & Customer Support

Administrative Assistant - Billing & Customer Support

Lawn Doctor is the leading lawn care provider in the Charleston market, and we are looking for a dependable, organized, and motivated Administrative Assistant to support our growing office operations. This position is a great fit for someone who is strong in customer service, highly detail-oriented, and comfortable balancing administrative support, billing responsibilities, and team coordination. The ideal candidate is professional, proactive, and eager to grow within the company.

This role offers strong growth potential for the right person. The long-term goal is for this position to develop into increased responsibility within billing, collections, and customer experience leadership.

Lawn Doctor is a family-owned and operated franchise with a positive company culture and a commitment to excellence. We take pride in serving our customers well and creating an environment where our team can grow and succeed.

Core values include:

• Coachable
• Willingness to help
• Strong work ethic
• Reliability

Responsibilities include:

• Support daily office operations and administrative tasks.
• Handle customer service calls and assist with resolving customer concerns.
• Work closely with office staff on projects and process improvement.
• Manage billing responsibilities with accuracy and attention to detail.
• Partner with the collections department to support account follow-up and organization.
• Assist in overseeing customer service workflows and supporting office team coordination.
• Review data, track performance information, and prepare reports for leadership.
• Help support the long-term development of the customer experience, billing, and collections functions.

Qualifications include:

• Bachelor's degree or equivalent experience preferred.
• Administrative, office support, customer service, billing, or related experience preferred.
• Strong communication and relationship-building skills.
• Excellent organization, planning, and problem-solving abilities.
• Ability to manage multiple responsibilities with professionalism and accuracy.
• Comfortable working with data, reporting, and office systems.

Compensation and benefits include:

• Base salary
• IRA matching
• Vision insurance
• Dental insurance
• Paid sick leave
• Life insurance option
• 7 paid holidays
• 2 weeks paid vacation

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.