Key Account Manager - Lexology PRO

Key Account Manager - Lexology Pro

An amazing market position, enviable growth, collaboration and wonderful people are just some of the reasons to further your career with Law Business Research. Our culture is shaped by our core values that promote equality, agility, and respect in everything we do. Law Business Research has been selected as a winner for the 2024 Inspiring Workplaces Awards. We're proud of our inclusive and inspiring culture here at LBR and we remain committed to creating a positive workplace for all our employees. We are happy to share that we have partnered with Business Disability Forum to help us on our journey to becoming a more inclusive employer and achieving Level 2 Disability Confident Accreditation.

We also take our place in this world very seriously and engage in a wide variety of charitable and community-based initiatives. We work extensively with Swawou School in Sierra Leone, which we established to provide education for 120 girls, and on an ongoing basis we underwrite the school's costs.

We are proud to be an equal opportunities employer and we are committed to ensuring that all candidates are given the same opportunity to succeed regardless of their sex, gender identity/expression or reassignment, sexual orientation, marital status, race, color, nationality, ethnic or national origin, religion, age or disability.

Key Responsibilities

Cultivate and deepen strategic relationships with key stakeholders across existing accounts, identifying growth opportunities through regular engagement, data insights, and client feedback.

Represent the company at industry events, conferences, and product demonstrations to strengthen client relationships and showcase product value.

Collaborate with the Client Services team to optimize the client lifecycle, driving increased renewal rates in both volume and value through proactive account management.

Develop and execute strategic account plans aligned to client goals, product capabilities, and territory potential to consistently meet and exceed sales targets.

Lead the creation and delivery of compelling proposals and sales pitches, tailored to client needs and focused on new product adoption and expansion opportunities.

Initiate and manage strategic growth projects, including upselling and cross-selling initiatives, to maximize sales yield and overall revenue performance.

Act as a voice of the customer to the Product Development team, contributing insights and feedback to inform roadmap priorities and support successful product launches.

Maintain accurate and up-to-date CRM records, ensuring all sales activities, pipeline stages, and client interactions are properly documented and compliant with GDPR and internal processes.

Ensure timely contract execution and order processing, maintaining full compliance with legal and regulatory standards.

Consistently achieve and exceed monthly and quarterly sales targets, demonstrating a results-driven approach to account growth.

Mentor and support new team members, sharing best practices and contributing to a culture of continuous learning and development.

Champion our core values of Collaboration, Excellence, Respect, Agility, and Humility in all client and team interactions.

Skills, Knowledge and Expertise

5+ years of B2B Account Management experience, ideally within a structured sales methodology (e.g., MEDDIC, Challenger, SPIN), with a proven ability to drive strategic growth in complex client environments.

Demonstrated success in subscription-based sales, preferably within a data, analytics, or news-driven business model.

Exceptional communication skills, both verbal and written, with the ability to influence, present, and build trust across senior client stakeholders.

Strong understanding of account-based marketing (ABM) and experience executing highly targeted campaigns to drive engagement and expansion within key accounts.

Proven ability to manage multi-stakeholder sales cycles, including navigating procurement and contract negotiations with legal and compliance teams.

Highly organized and detail-oriented, with strong forecasting, reporting, and pipeline management capabilities.

Advanced proficiency in CRM systems, particularly Salesforce, with a track record of maintaining accurate records and leveraging data for strategic decision-making.

Commercially driven and collaborative mindset, with a passion for sales and a commitment to working cross-functionally with product, marketing, and client services teams.

Excellent negotiation and influencing skills, including a confident and professional telephone manner.

Self-motivated and resilient, with a consistent track record of meeting and exceeding sales targets in dynamic and challenging environments.

International outlook, with experience managing global or multi-regional accounts and understanding of cultural nuances in client engagement.

Ability to mentor and support junior team members, acting as a role model and contributing to team development and knowledge sharing.

Consistent track record of high sales performance, including successful delivery against growth targets and KPIs.

Knowledge of the legal sector or professional services is advantageous, particularly in understanding client workflows and data needs.

Benefits

Our people are our most valuable asset, as such, we offer a wide range of benefits to help ensure that all are supported:

Start of employment:

• Eye care
• Employee Assistance Programme
• A day off for your birthday

After 3 months employment:

• Pension (4% employer contribution and 4% employee contribution)

After 4 months employment:

• Life assurance

After probation:

• Cycle to work scheme
• Season ticket loan
• £350 annual wellbeing allowance to contribute to gym memberships or fitness classes
• Puregym access
• Perks at work platform access

After 1 year service:

• Private healthcare

Additional Perks:

• Company socials
• Access to Employee Affinity Networks
• Mentoring scheme
• Volunteering Day
• Mortgage Advice
• Work from anywhere (2 weeks)
• Generous parental leave

We are committed to making our organization an inclusive, respectful & engaging place to work with a culture shaped by our core values that promote equality, collaboration & respect in everything we do. We are proud to be part of the Disability Confident Scheme, meaning we are committed to being inclusive and accessible, which starts with our application and recruitment process. If you do require any reasonable adjustments to be made, please let us know as part of our application page.

About Law Business Research

Please visit our website for more information.

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