IT Support / Helpdesk

It Support / Helpdesk Professional

LAWAZEM is seeking a dedicated and tech-savvy individual to join our team as an IT Support / Helpdesk professional. In this role, you will provide technical assistance and support to our employees, ensuring that all IT systems run smoothly and efficiently. You will be the first point of contact for users experiencing technical issues and will work to resolve these issues promptly.

Key Responsibilities:

1. Provide first-level technical support for hardware, software, and network-related issues via phone, email, and in-person.
2. Troubleshoot and resolve user issues related to operating systems, applications, and other IT services.
3. Assist users with account setup, password resets, and other access-related inquiries.
4. Maintain and update IT documentation, including user manuals, troubleshooting guides, and FAQs.
5. Monitor and manage IT support tickets, ensuring timely resolution and follow-up.
6. Assist with the installation, configuration, and maintenance of IT equipment such as computers, printers, and networking devices.
7. Conduct training sessions for employees on new software applications and IT policies.
8. Escalate complex issues to senior IT staff or other departments as needed.
9. Stay current with technology trends and advancements to provide relevant support to users.