Technology Operations Intern (hybrid - Orlando, FL)

Technology Operations Intern

Looking for an opportunity for hands-on experience in technology? Then our internship may be for you! The internship runs for four months and pays $13.00 per hour. As a Technology Operations Intern, you'll gain hands-on experience with configuring, updating, and managing applications and products used by the Launch That. This is a great opportunity to grow your skillset while contributing to meaningful projects. The Technology Operations Intern must be able to work up to 29 hours a week in our hybrid flexible workplace environment. Our hybrid work model reflects our dedication to collaboration and flexibility. We have the option of working from home on Mondays and Fridays. We come together in the office on Tuesdays, Wednesdays, and Thursdays to maximize creativity, teamwork, and connection. Life is dynamic, so we offer flexibility for the realities of education, childcare, doctor appointments, and homeownership. For example, someone may have class in the morning on M-W-F, and in the late afternoon on T/TH. They could work around their class schedules as needed. Day-to-day

Assist with the administration and support across various applications and products including but not limited to:

• Manage or create users, roles, and permissions.
• Configure or update rule sets, processes, validation rules, and workflows.
• At the direction of leadership, will coordinate, test, and communicate changes, upgrades, maintenance schedules, and new services for our applications and products.
• Assist with the documentation of processes, policies, and application and product configurations. At the direction of leadership, log and communicate these changes to the organization.

Work closely with the team to monitor, identify, and troubleshoot technical issues with our applications and products.

• Conduct regular system audits and testing to ensure applications and products are functioning normally.
• Assist with application and product training to help with the adoption of existing and new features and functionality that is developed.
• Perform duties not specifically identified herein, as assigned, in order to assist with the needs of the Tech Ops team.

Qualifications:

• Introductory-level understanding of how applications and products function within the organization and how they impact the business.
• Ability to quickly learn the organization's applications and products: Salesforce, Zapier, Invoca and custom internal applications.
• Forward-thinking and technologically proficient individual who embraces the use of technology and automation.
• Have a strong detail-oriented skill set.
• Ability and willingness to take direction accurately (taking notes is necessary), while also being able to take initiative and think outside of the box when the situation requires it.
• Proficient time-management and prioritization skills.
• Professional maturity and the ability to stay focused on the job at hand.
• Agility and adaptability in a fast-paced environment.
• Excellent verbal and written communications skills.
• Expertise/skills with both learning and sharing.
• Professional and adept, with the ability to embrace technology and automation.
• Ability to problem-solve, prioritize, and analyze tasks.
• Adept at taking direction and applying it with accuracy and innovation.
• Culture champion: An individual who exemplifies our core values and cultural values, like honesty, trust, having a good work ethic and pursuit of continuous self-improvement. These are demonstrated through expertise professionalism, autonomy and mentorship when approaching the responsibilities assigned below and in interactions with others. A patient and strategic thinker with the keen ability to prioritize and focus.

Who We Are: At Launch That, we invest in our people, our work, and our community. Founded in 2007 as a bold digital marketing startup, we've grown from two founders in a garage to a thriving team of nearly 100 digital, tech, creative, and content professionals in downtown Orlando. We cover 100% of the premium cost for employee-only medical coverage for all full-time team members. We also offer 100% employer-paid short- and long-term disability insurance, competitive compensation, paid time off, 20 days of paid parental leave after 90 days, a 401(k)-retirement plan, paid volunteer opportunities, and more! And because we believe in balance, all full-time team members get a paid company-wide holiday break from December 24th to January 1st each year. Why Launch That? What makes Launch That stand out is our people and our drive to excel. Our vision is to build the most valuable digital brands by connecting people to extraordinary resources. Our core talent is exceptional, with many team members having over 10 years of experience in competitive digital industries. We're a team that's driven and focused on growth: we push each other to learn, innovate, and accomplish more than we thought possible. Our culture is built on relationships, collaboration, and shared ambition. We host unique events throughout the year, celebrating our successes and each other. Giving back to the community is a core value, and we regularly donate our time and talents to local causes. Our state-of-the-art office was designed to fuel creativity and collaboration. Whether it's grabbing a coffee, taking a break in our game room with Xbox and arcade games, or enjoying our robust snack bar, our workplace reflects our belief that a great environment fosters great work. If you're looking to grow, be challenged, and make an impact, Launch That offers the culture, community, and drive you need to thrive. Here, we're always reaching for more, and we're looking for people who are ready to do the same.