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Senior Customer Support Associate
Act as a trusted advisor to high-tier clients, ensuring their needs are met effectively.
New York
Senior
$65,500 - 73,000 USD / year
3 weeks ago
✨ About The Role
- The Senior Customer Support Associate will act as a trusted advisor for customers and internal team members.
- This role involves providing consultative support to solve complex customer issues and building strong relationships.
- The associate will support Go to Market teams to foster product adoption through expert support in daily interactions.
- Responsibilities include providing quality support via live chat, email, and video calls.
- The role requires participation in the subject matter expert program to maintain and share product knowledge.
- The associate will assist with escalated conversations and mentor new team members during their onboarding process.
- They will be expected to meet and exceed individual productivity metrics consistently.
- The position is based in New York City, with a requirement to be in the office at least 2 days per month.
âš¡ Requirements
- The ideal candidate has 2-3 years of experience in customer support, preferably in a leadership role.
- They possess outstanding communication skills and have the ability to collaborate effectively across different teams.
- A strong aptitude for learning new products and technologies is essential for success in this role.
- The candidate should be organized, detail-oriented, and capable of multitasking and prioritizing tasks based on urgency.
- They should have a solid work ethic and be dedicated to providing excellent customer service.
About Lattice
Modern people management platform.