Technical Service Specialist

Technical Services Representative

An established organization in the testing and technical services industry is seeking a Technical Services Representative to support customers throughout the testing lifecycle. This role serves as a key liaison between customers, inside sales, and laboratory operations, ensuring technical accuracy, feasibility, and exceptional service delivery. The ideal candidate combines strong communication skills with the ability to understand and explain technical concepts to both technical and non-technical audiences.

Key Responsibilities

• Educate customers and recommend appropriate solutions based on their testing needs
• Provide technical assistance with test program setup and requirements
• Support customers before, during, and after testing is completed
• Document and record all customer interactions accurately and thoroughly
• Review project feasibility with the Inside Sales Leader
• Analyze and summarize testing standards and engineering drawings
• Prepare cost proposals for testing services across multiple locations
• Follow up on open opportunities and pending test requests
• Host in-person facility tours as needed
• Represent the organization at trade shows and industry events
• Perform additional related duties as assigned

Required Qualifications

• Associate's degree in a science or technology-related field
• Minimum of 3 years of customer service experience, including significant written correspondence
• Ability to clearly explain technical concepts at varying levels of complexity
• Proficiency in Microsoft Word and Excel
• Strong written and verbal communication skills in English
• Working knowledge of algebra and geometry
• Professional business etiquette and customer-facing skills

Preferred Qualifications

• 5+ years of customer service experience
• Bachelor's degree in a hard science field (Biology, Chemistry, Physics, etc.)
• Experience in a testing or manufacturing laboratory environment
• Familiarity with national and international testing standards (ASTM, ISO, DIN, etc.)

Key Competencies

• Clear and articulate communicator across technical skill levels
• Strong attention to detail and organizational skills
• Ability to identify product quality concerns
• High sense of urgency and responsiveness
• Self-motivated and capable of working with limited supervision