Benefits/ Application Services Representative
Latitude
Benefits/Application Services Representative
We are seeking a customer-focused and detail-oriented Benefits/Application Services Representative to join our team. In this role, you will assist employees, retirees, and participants with benefit-related inquiries and the completion of benefits forms and applications. You will ensure accurate processing of benefit elections, changes, and documentation while maintaining compliance with company policies and regulatory requirements. The ideal candidate will have prior experience working with benefits forms and providing clear, professional support to participants. This is a 4.5 month contract to hire, benefits eligible after 90 days and hybrid flexibility potential after 6 months.
Responsibilities:
Serve as the primary point of contact for employees and participants regarding benefits forms, applications, and enrollment processes.
Assist participants with completing, submitting, and updating benefits forms, including health, dental, vision, retirement, and other plan documents.
Review benefits forms for accuracy, completeness, and compliance with policies and regulations.
Enter, update, and maintain benefit information in HRIS or benefits administration systems.
Provide clear explanations of benefits policies, procedures, and eligibility requirements.
Respond to participant questions via phone, email, and in-person in a timely and professional manner.
Coordinate with HR, benefits administrators, and insurance carriers to resolve discrepancies and ensure proper processing.
Generate and distribute benefit-related correspondence, reports, and documentation.
Assist with annual enrollment, open enrollment, and special benefits projects.
Maintain strict confidentiality of all participant information.