Director, Client Services - Remote Eligible

Director, Client Services

Later is the enterprise leader in social media and influencer marketing software, services, and data, trusted by leading brands and agencies worldwide. Following our acquisition of Mavely, the Everyday Influencer Platform®, Later enables brands to scale creator partnerships from nano to premium influencers while managing social media content and campaigns across all major social and affiliate networks. Through proprietary performance data, marketing leaders can drive attributable sales and optimize social commerce with our software platform or award-winning services.

Later is founded on two success stories that began in 2014: Mavrck, the industry-leading influencer marketing solution (now Later Influence™), and Later, the best social media management platform (now Later Social™) and first-to-market link in bio tool, Later Link in Bio. In 2024, Mavrck and Later officially joined together as one unified business, with a shared vision: to enable the world to make a living with their creativity.

We're trusted by the top social platforms, with partnerships and integrations with Meta, TikTok, LinkedIn, YouTube, and Pinterest.

About the Role

Later is looking for a Director, Client Services to elevate how we deliver influencer marketing campaigns for some of the world's leading brands. This role is not just about managing accounts — it's about shaping the systems, people, and processes that enable best-in-class delivery at scale.

As a senior leader, you'll oversee a team of Account Leads and client-facing specialists, driving operational excellence, campaign quality, and client outcomes. You'll ensure every campaign is delivered with precision and impact, while building the internal infrastructure and talent needed for long-term growth. This role is equal parts strategist, operator, and coach — and is central to Later's ability to deliver predictable, measurable ROI in the creator economy.

What You'll Be Doing

Strategy

• Lead a team of Account Leads to deliver flawless campaigns across a portfolio of enterprise clients.
• Monitor and manage team bandwidth, ensuring balanced resourcing and sustainable high performance.
• Embed a culture of accountability through structured internal meetings, clear performance expectations, and consistent communication.

Technical / Execution

• Own the quality bar for all campaign deliverables — from activation briefs to final reports.
• Review and approve key client materials, providing strategic insights that elevate outcomes.
• Oversee campaign KPIs, flag risks early, and guide teams in optimizing performance.
• Partner with Sales and Strategy during presale to validate scopes, timelines, and deliverables — ensuring commitments align with internal capacity and standards.

Team / Collaboration

• Recruit, onboard, and mentor top talent for the Services team.
• Provide structured coaching, real-time feedback, and professional development opportunities.
• Model proactive, strategic client service and set clear expectations for performance at every level.
• Identify and implement workflow improvements that reduce friction while maintaining creative excellence.
• Partner with Customer Operations, Revenue Operations, and Product to roll out scalable systems that support high-quality delivery.
• Establish playbooks and best practices that raise the bar for service delivery across the org.

Research / Best Practices

• Act as a thought leader on creator economy trends, platform shifts, and cultural insights.
• Educate internal teams and clients on best practices, embedding innovation and strategic POVs into every campaign.

What Success Looks Like

• Every client campaign is delivered on time, on scope, and above expectations.
• Later is recognized by clients and partners as best-in-class in influencer marketing services.
• Services team members are engaged, growing, and consistently exceeding performance expectations.
• New workflows, playbooks, and processes are implemented that increase efficiency and scalability.
• Later's leadership and clients view you as a trusted advisor and operational backbone of the Services org.

What You Bring

• 7+ years of experience in client services, influencer marketing, or digital operations, with direct leadership of client-facing teams.
• Proven success managing enterprise accounts, delivering measurable ROI, and maintaining long-term client satisfaction.
• Strong ability to balance team needs with business priorities, allocating resources effectively in high-growth contexts.
• Experience building and implementing scalable processes and workflows that drive efficiency without sacrificing creativity.
• Demonstrated success in talent development — recruiting, mentoring, and elevating high-performing teams.
• A systems mindset with the ability to connect operational details to strategic business outcomes.
• Excellent executive communication skills and the ability to influence cross-functional stakeholders.

How You Work

• Driven by Impact: You deliver results that matter—prioritizing high-value work, meeting deadlines, and adapting quickly while keeping outcomes clear.
• Strategic & Customer-Centric: You anticipate risks and opportunities, connect decisions to long-term growth, and build trust through proactive insights.
• Curious & Growth-Oriented: You seek knowledge, ask sharp questions, and apply learnings fast—challenging the status quo with a mindset of improvement.
• Collaborative & Resilient: You thrive in change by staying resourceful, solution-focused, and positive—removing roadblocks, sharing insights, and keeping morale high.
• Accountable & Honest: You own your work, hold yourself and others to a high bar, and use transparent feedback to drive growth.
• Emotionally Intelligent: You build trust through empathy and collaboration, foster inclusion, and inspire others with grit, optimism, and integrity.

Our Approach to Compensation

We take a market-based & data-driven approach to compensation. We leverage data from trusted third-party compensation sources to help us understand the market value of a role based on function, level, geographic location, and scope. We evaluate compensation bi-annually, including performance and market-related factors.

Our salaries are benchmarked against market Total Cash Compensation for the geographic location of our job posting. Compensation for some roles is structured as On Target Earnings (OTE = base + commission/variable) while for others it is structured as Salary only.

To comply with local legislation and ensure transparency, we share salary ranges on all job postings. Skills, experience and other factors help determine the final salary we offer which may vary from the original range posted.

Additionally, all permanent team members are eligible to participate in various benefits plans as part of their overall compensation package.

Salary Range:

$150,000- $180,000 OTE USD

*Co-op team members, independent contractors, and freelancers are not eligible for company benefits.

#LI-Hybrid #LI-Remote

Where We Work

We have offices in Boston, MA; Vancouver, BC; Chicago, IL; and Vancouver, WA. For select positions, we are open to hiring fully remote candidates. We post our positions in the location(s) where we are open to having the successful candidate be located.

Diversity, Inclusion, and Accessibility

At Later, we are committed to fostering a culture rooted in an inclusion-first mindset at every level of the company, embracing the importance of hiring and building teams for culture add rather than culture fit. We openly build and maintain unbiased hiring, pay, and promotion practices to create a foundation for an equitable workplace, paving the way for systemic change.

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All applications will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, national origin, disability, or age. Please let us know if you require any accommodations or support during the recruitment process.