Customer Service Representative

Customer Service Representative

As a customer service representative, you will be the first point of contact for our clients. You'll play a key role in ensuring a smooth and supportive experience by answering questions, resolving concerns, and guiding clients through our tax resolution process.

Key Responsibilities:

• Handle inbound and outbound calls with professionalism and empathy
• Respond to client inquiries via phone, email, and chat in a timely manner
• Maintain accurate client records in our CRM system
• Schedule appointments and follow up on documentation
• Collaborate with tax professionals and case managers to ensure client satisfaction
• Educate clients on our services and next steps in their resolution process
• De-escalate concerns and provide solutions with a customer-first mindset

Qualifications:

• 1+ year of customer service experience, preferably in a financial or tax-related field

Skills:

• Customer service, tax, administrative support, customer support

Top Skills Details:

• Customer service, tax, administrative support

Experience Level:

Entry level

Job Type & Location:

This is a permanent position based out of Las Vegas, NV.

Pay and Benefits:

The pay range for this position is $45000.00 - $50000.00/yr. Health and dental benefit offerings, PTO, sick pay

Workplace Type:

This is a fully onsite position in Las Vegas, NV.

Application Deadline:

This position is anticipated to close on Jan 16, 2026.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.