Senior Financial Service Representative

Senior Financial Service Representative

Imagine being part of a company where your growth is valued and your journey is supported. Imagine yourself at Langley Federal Credit Union, where we're dedicated to shaping a meaningful path together. You belong at Langley.

Langley Federal Credit Union is one of the 100 largest credit unions in the United States with over $5B in assets and over 351,000 members. We are constantly growing and have recently expanded to neighboring states and other parts of Virginia.

Langley is committed to being the best place you will ever work, and it all begins with our comprehensive employee benefits package, which includes affordable medical, dental, and vision plans in addition to:

• Educational Assistance
• Support for Student Loan Repayment
• Abundant Career Growth Opportunities

Time Off That Matters:

• Generous Paid Vacation
• Celebrate 13 Paid Holidays
• Paid Sick Time

Financial Security:

• Highly competitive 401K plan
• Company-covered short- and long-term disability insurance
• Complimentary Life Insurance
• Flexible Health Care and Dependent Care benefits

Job Summary:

Provides members and potential members of Langley with impeccable service throughout our branch network, in person or over the phone. Uses consultative selling to offer financial products and services that meet or exceed members' needs. Identifies opportunities to increase member engagement. Educates members on Langley products and services to improve members' lives by helping them save, borrow, and spend wisely.

Essential Functions, Duties, and Responsibilities:

• Utilizes consultative selling to offer financial products and services
• Answers Contact Center calls
• Processes new accounts, additional share types, and IRAs
• Processes consumer loan products and services
• Serves as a mentor and role model
• Processes all types of transactions for members
• Cross-trains to work the teller line
• Assists members with all account and loan-related service needs
• Assists with Online and Telephone banking
• Records every member interaction
• Educates members on Langley products and services
• Fosters teamwork
• Serves as a front-line deterrent against fraud and theft
• Supports the day-to-day operations and efficiencies of the branch
• Complies with all Credit Union policies and regulatory requirements
• The ability to work at other branch locations as needed

Qualifications:

• An associate degree or two years of sales or service experience
• One year of financial institution experience is preferred

Our Keys to Success:

• Service Champion
• Langley Ambassadors
• Agile in Action
• Team Driven
• Continuous Learners

Physical Requirements:

The physical demands described here must be met by an employee to successfully perform this position's essential functions, duties, and responsibilities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is frequently required to sit, walk, stand, and drive. Use of hands and fingers required to operate standard office equipment such as a phone, mouse, keyboard, etc. The ability to speak and hear will be necessary for this role. Occasional lifting of up to ten pounds may be required. Specific vision requirements for the job include close vision (at 20 inches or less) and the ability to identify and distinguish colors.

Working Conditions:

The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This position requires occasional work in outdoor weather conditions at member events, though work will typically be performed in a climate-controlled, indoor environment. The noise level within the work environment can range from quiet to loud. Loud environments will generally occur when attending large member events. The ability to work a flexible schedule, including Saturdays, is required.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.