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Support Engineer
Guide customers through advanced troubleshooting steps via screen-sharing sessions.
Toronto
Mid-Level
1 month ago
Lane (Acquired by VTS)
Lane turns any workplace into a place that works.
8 Similar Jobs at Lane (Acquired by VTS)
✨ About The Role
- The Support Engineer will be responsible for identifying and triaging complex issues impacting customers.
- Daily collaboration with support teams, integration specialists, and quality engineers is expected.
- The role involves independently researching and triaging software issues using various tools.
- The Support Engineer will guide customers through advanced troubleshooting steps via screen-sharing sessions.
- Knowledge about platforms and technologies integrated with VTS, including REST and SOAP APIs, is required.
âš¡ Requirements
- The ideal candidate has a passion for customer support and a meticulous attention to detail.
- A successful Support Engineer will possess strong technical skills and a knack for puzzle-solving.
- Experience in troubleshooting complex software issues is essential for this role.
- The candidate should be comfortable communicating complex technical information to non-technical audiences.
- Empathy and patience are crucial traits to ensure customer satisfaction.
About Lane (Acquired by VTS)
Lane turns any workplace into a place that works.