IT Systems Engineer

Job Posting: It Helpdesk Systems Engineer

The Post Oak Hotel is seeking an IT Helpdesk Systems Engineer to join the only double Forbes Five-Star Hotel in Texas. We hire passionate and professional colleagues who genuinely delight our guests through curated and authentic experiences. The IT Helpdesk Systems Engineer will be responsible for analyzing, diagnosing, and resolving user complaints and problems with software and hardware.

Responsibilities:

• Plan, install, and configure workstations, printers and peripherals
• Document user instructions, software versions, and operational procedures
• Respond to user and guest requests for assistance
• Prioritize and manage helpdesk tickets; problem-solving customer support experience
• High degree of customer service urgency and responsiveness
• Knowledge of networking technologies, electronic hardware and software and mission-critical systems; computer system installation, troubleshooting, problem determination, and restoration techniques
• Keep abreast of current trends and technologies in the industry
• Provide on-call support
• Must be able to work in a fast-paced, multi-tasking hands-on environment
• Ability to establish and maintain a positive and professional working relationship with all individuals

Qualifications:

• Aspire to our values of being passionate, strive for excellence, remain relevant, collaborate and act with honor and integrity
• Bachelor of Science degree in Computer Science or related fields or equivalent experience preferred
• Background experience in technical computer support environment required
• CompTIA A+, CompTIA Network+, Microsoft IT Support or other related certifications preferred
• Minimum 3 years experience within Information Technology concentrating in Help Desk support with relevant technical products: Microsoft operating systems, desktop automation products, Hotel PMS systems, POS systems, and ancillary software products
• Knowledge of Agilysys V1, Opera and Aloha POS, a plus
• Previous hotel experience, luxury or Forbes experience preferred
• Ability to work flexible schedules, including nights, weekends and holidays is required
• Available to work in a 24 hour, 7-day a week environment
• Physical demands: Work is primarily performed indoors in a climate-controlled environment with occasional hot and cold temperature changes. Some work is performed outdoors at times Occasionally lifting and carrying up to a maximum of 50 lb., alone for distances up to 500 feet Work with others, sometimes in close space

What We Offer You:

• Multiple benefit plans to suit your needs
• Paid Time Off
• 401K Opportunities
• For Opportunities Advancement
• Positive and respectful work environment where diversity is valued
• Generous employee discounts on dining, retail, amusements, and hotels
• Community volunteer opportunities
• Complimentary parking and colleague meal

Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying. Posted Salary Range USD $23.00 - USD $26.00 /Hr.