Customer Operations Specialist

Customer Operations Specialist

Unlock your greatest potential at Land O'Lakes by continuing to make a difference, driving results and growing your career.

As a Customer Operations Specialist, you'll be a key member of our Land O'Lakes, Inc. warehousing team, supporting the team on order fulfillment, inventory management processes, logistics, and other administrative functions as necessary to meet the location's needs. Join our team to become part of a member-owned co-op that is Rooted In Tomorrow.

This role is part of our WinField United business who supplies agricultural inputs, expertise, and technology to our member-owners and other partners.

Key Job Responsibilities

• Operations: You will be responsible for handling all aspects of order fulfillment inquiries from our customers. This would include communications via calls or emails, updating customers on delivery ETAs, order statuses, etc. You will also support the manager with forecasting and inbound orders/transfers.
• Inventory Management: You will assist in monitoring customer inventory agreements as well as cycle counts and reconciliation.
• Logistics: You will assist in fleet routing, reporting, record management, and processing freight claims.
• Administrative Support: You will provide general office support at the location. This would include items such as filing, processing purchase orders, office supply management, location projects, office housekeeping, and other administrative functions.
• Safety Compliance: You will assist the Manager with safety compliance data entry as needed.
• Other: Other duties will be assigned as needed for the site's success.

Required Experience/Education

Education: High School diploma or equivalent required; Post high school education preferred.

Experience: Minimum of two years of work experience required. Two years of accounting or general office experience preferred. Warehouse experience preferred.

Technology: Adequate knowledge and experience working with Microsoft Word, Excel, Outlook, copying/scanning and proficiency with data entry and/or digital order management systems preferred.

Required Competencies-Skills

Fundamentals of mathematics. Excellent verbal and written communication skills. Ability to work independently and as part of a team. Ability and willingness to learn new applications and processes. Must be agile and adept at multi-tasking and changing priorities quickly. Attention to detail is a must.

Nothing in this job description restricts the management's right to assign or reassign duties and responsibilities to this job at any time.

Job offers are contingent upon a successful drug screen and background review. EOE M/F/Vets/Disabled. Land O'Lakes, Inc. enforces a policy of maintaining a drug-free workforce, including post-employment substance abuse testing. The company engages in an interactive process to review requests for reasonable accommodations that may be needed to allow qualified individuals with disabilities to perform all the essential functions of the position. Requests for reasonable accommodation should be directed to the Hiring Manager.