Operations Support Specialist (day Shift)

Operations Support Specialist (Day Shift) Location: Richland, WA

You've probably enjoyed our fries without even knowing it! As a leading manufacturer in our industry, and public Fortune 500 company, we inspire and bring people together with foods they love and trust. Our customer base includes international food service providers, restaurants, and households in over 100 countries around the world.

A highly innovative global corporation with a start-up mindset, we empower every individual to make a genuine difference. You'll gain access to hands-on training to fuel your growth and success, explore opportunities for new solutions, and you'll join a winning team of 10,000+ people all dedicated to raising the bar – together.

If you have a strong drive for results, a desire to help us bring the world together through our fries, and are ready for a fresh challenge, we want to hear from you.

Job Description Summary

This is a Human Resource position that serves as the "Front Office Contact" and 'First Point of Contact' to provide administrative and/or specialized support to all plant operations including: Human Resources, Production, Payroll, Finance, Engineering, Maintenance, Safety, Quality, and Agriculture Services. This position performs somewhat complex and moderately repetitive work assignments.

Job Description

Provide professional, positive Customer Service for all external visitors and employees

• Answer incoming telephone calls and assist caller or forward to appropriate personnel
• Welcome on-site visitors, determine reason for visit, announce visitors to appropriate personnel
• Responsible for checking in Visitors/Vendors and ensuring they sign in properly
• Monitor visitor access and Visitor Logs
• Perform time card reconciliations
• Monitor On-premise Reports during shift
• Monitor HR daily log and Coverage Book to ensure all departments are staffed based on needs
• Approve/deny employee vacation requests as needed
• Monitor time keeping systems to ensure employees arrive on-time; Enter attendance comments as necessary
• Monitor Time & Attendance
• Enter payroll adjustments as needed
• Document/log all employee call-ins and check Voice Mail throughout the shift
• Assist with new hire orientation
• Assist employees at self-service kiosk as needed
• Create, maintain, and update company security badges for employees and contractors using the AMAG system
• Perform other clerical duties as needed such as filing, copying, and faxing
• Must be able to work rotating shift, days, nights, weekends, and overtime with ability to be flexible

Basic & Preferred Qualifications

• High school diploma or GED required, further education preferred
• 1 to 3 years relevant experience
• Excellent attention to detail, organizational skills, and time management skills
• Ability to work independently and be self-directed
• Strong analytical, problem solving, and decision making skills
• Demonstrated ability to manage priorities and multiple tasks in a deadline oriented environment
• Excellent written and verbal communication and customer service skills
• Capable of working in a fast paced environment
• Proficient in general computer operations with strong knowledge of Microsoft Outlook, Word, Excel, PowerPoint, and SAP preferred
• Intermediate math skills

Industry-Competitive Benefits

Coupled with our compensation and bonus incentive programs, our benefits deliver rewards that are market competitive. Some of the most attractive elements of our benefit programs include:

• Health Insurance Benefits - Medical, Dental, Vision
• Flexible Spending Accounts for Health and Dependent Care, and Health Reimbursement Accounts
• Well-being programs including companywide events and a wellness incentive program
• Paid Time Off
• Financial Wellness – Industry leading 401(k) plan with generous company contributions, Financial Planning Services, Employee Stock purchase program, and Health Savings Accounts, Life and Accident insurance
• Family-Friendly Employee events
• Employee Assistance Program services – mental health and other concierge type services

Benefits may vary based on location, job role/level, job status, and/or the terms of any applicable collective bargaining agreements.