Operations Associate

Driver Operations Associate

Lala Automotive Philippines Inc. known with its brand name, Lala Auto was launched in the Philippines in September 2019 as an aide in revolutionizing the traditional logistics industry. We are a business solutions provider offering competitive and comprehensive 4-wheel Auto Loan Packages to those who want to acquire vehicles for Lalamove use, including aftermarket sales services - providing discounts, privileges & benefits (such as fuel e-vouchers, insurance, parts & services) to all Lalamove Participating Drivers.

We are currently looking for a Driver Operations Associate who will provide day-to-day support to Lala Auto Operators and Drivers.

What you'll do:

• Assist in driver registration, training, and accreditation
• Assist and resolve operator and driver concerns
• Recommend driver training needs and process improvements
• Reinforce driver SOPs and Code of Ethics
• Assist in the collection of documents for LTFRB permit processing
• Does liaison work by submitting franchise documents to LTFRB in Quezon City
• Work with Driver Operations and DM Teams to maintain a healthy driver base
• Assist in roadshow and offline events
• Strictly observe all company policies as provided in relevant contracts, agreements, and memorandums, as well as any revisions and addendums to company policies
• Performs other duties that may be assigned by management from time to time

What we seek:

• Experience in logistics or on-demand delivery or ride-sharing environment is a plus
• Experience in LTFRB franchise processing or liaison work is a plus
• Customer service & presentation skills
• Knowledge and understanding of mobile and web technologies
• Good communication skills; fluent in English and Tagalog
• Flexibility with work schedules
• Willing to work onsite in Tower 2, Paranaque Integrated Terminal Exchange (PITX), Paranaque City

To all candidates- Lalamove respects your privacy and is committed to protecting your personal data.