IT Support And Infrastructure Jr.

Job Title

Resolve technological issues and provide support to staff to ensure the efficient operation of systems, software, and hardware, thereby maximizing productivity.

Maintain and support office User's Workstation (PC/Laptop) and various Office IT Equipment life-cycle and availability

Handle Procurement process for IT Equipment / Project-based on ISO Audit Standard

Coordinate and maintain office Meeting Rooms VC and AV System Setup

Coordinate with Telecom Service Vendors to ensure Offices Telco Circuits availability (Internet, IDAP, ISDN, PSTN or etc)

Coordinate and troubleshoot for Office Structured Cabling System

Maintaining Office Network Connectivity and coordinating with the Network team for Network Infrastructure Design and Build Troubleshooting, and Maintenance (WAN, Firewall, L3/L2 LAN, WiFi System …)

Maintaining UPS System Operation

Daily System Administration and support (Accounts creation, termination, etc...)

Documentation (Inventory, IT Drawings, IT-related documentation)

Troubleshooting for IT Equipment and inquiries of users

Communication with IT Vendors in various categories

Degree or certificate holder in Information Technology or related disciplines

Qualification in CCNA, CCNP, MCSE, MCP, and MCITP… is an advantage

Experienced in Procurement Procedure for IT Equipment and vendors / ISP communication

Experienced in Google WorkSpace is an advantage

1 - 2 years of solid experience in IT Technical Support, System Administration

Experienced and knowledgeable in Networking (Firewall, Core/Access Switching, etc…), On Perm / Cloudbase Server and IP/Cloud PABX System Concept, Connection, and Installation

Solid experience in AV VC System Concept, Design, and Technical Troubleshooting

Experience in MacOS/Windows Installation, Administration, and maintenance

Basic knowledge of IT Server/Comms Room Infrastructure and Structured Cabling System

Basic understanding of ITIL

Good communication skills in English

$20,000 - $25,000 a month

Competitive salary to negotiate depending on experience

Meal vouchers

Transportation allowance

Health and dental benefits