Hub Operations Lead

Hub Lead

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it! Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple.

We are currently looking for a Hub Lead who will oversee smooth day to day operations and ensure compliance to company policies and procedures and serve as Management's point of contact for all hub-related concerns.

What You'll Do:

• Manage the day-to-day operations within the Hub including assisting Partner Drivers for Onboarding, Sticker Installation, and other concerns
• Prepare and update daily performance report, monitor attendance and productivity of all staff member
• Assist in the onboarding of partner drivers and coordinate other concerns with relevant teams and departments
• Plan and execute offsite Partner Driver onboarding events and implement Partner Driver engagement activities
• Ensure company procedures and regulations are followed and escalate potential issues to the Management Team
• Lead team briefing and weekly staff meeting to discuss performance updates, product and process developments
• Recommend process Hub operational efficiency improvements

What We Seek:

• Data-driven mindset with experience in reporting and performance analysis.
• Detail-oriented with the ability to follow established processes and guidelines.
• Someone passionate about empowering gig workers and improving their day-to-day experience.

What You'll Need:

• Must have a Lead/Supervisory experience for at least 1 year
• Self-starter mind set and able to collaborate with different teams
• High level of commitment and dedication
• Ability to delegate tasks effectively
• Good communication and reporting skills
• Good interpersonal and problem-solving skills
• Willingness to work and travel in North Caloocan and to other satellite offices