Customer Service Representative

Customer Service Representative

Location: Huntsville, AL (4 Days in Office, 1 Remote) Reports To: Customer Service Manager

Company & Position Overview: At Lakeland Industries, we're more than just a leader in the PPE sector—we're a team of innovators, collaborators, and problem-solvers committed to protecting people around the world. Our mission is to deliver exceptional products and services that elevate safety and customer experience. If you're looking for a workplace that values creativity, teamwork, and purpose, you've found it.

Position Type: Existing

Position Purpose: Operate as the liaison between the customer, the Sales Team, and production/manufacturing.

Representative Duties and Responsibilities:

• Communicate with internal and external customers in a timely, helpful, and professional manner via phone, email, and live chat.
• Correctly and timely entry of orders into Lakeland's ERP (Sage) system.
• Be knowledgeable of technical/performance aspects of Lakeland & competitors' products and able to cross products.
• Maintain paperless filing system as needed
• Enter RGA requests into the computer system.
• Perform various administrative duties or functions as needed.
• Take initiative and complete tasks timely
• Support and uphold the three pillars: Respect, Communication, and Accountability
• Be proficient in the use of Lakeland's CRM (Salesforce) system.
• Must be reliable and punctual.

Required Knowledge, Skills, and Abilities: Requirements: Data entry experience, customer service experience, detail-oriented, ability to professionally communicate via both verbal and written skills, MUST be able to multitask. Preferences: Customer service experience in a manufacturing environment

Minimum Education/Experience: Education: High School Diploma or GED equivalent Experience: NA

Preferred Education/Experience: Education: Bachelor's degree from an accredited college or university Experience: Customer service experience in a manufacturing environment

Required License/Certification/Registration: NA

Financial Responsibilities: Budget None to $20,000 Revenue: None to $20,000 Overall: None

Working Conditions / Equipment: Climate controlled environment; ability to sit for long periods of time at a desk and/or computer; ability to handle multiple and repeated phone calls and emails; ability to operate standard office equipment