Customer Service Operations Specialist

Customer Service Operations Specialist

We are seeking a motivated and detail-oriented Customer Service Operations Specialist to join our team across our Westlake Village and Camarillo warehouse locations. This role requires strong organizational skills, effective communication, and the ability to work both independently and collaboratively in a fast-paced environment.

Key responsibilities include:

• Perform general shipping and receiving duties for our WLV warehouse.
• Package and ship completed service cases.
• Diagnose and repair passive enclosures.
• Assist in evaluating the warranty eligibility of returned parts.
• Document service cases in our CRM system and ensure the information is up to date.
• Collaborate with the repair team to maintain proper inventory levels of spare parts in our WLV warehouse.
• Use the ERP system to check part availability and serve as a liaison between our WLV warehouse and Camarillo warehouse.
• Finalize finished goods at either warehouse location, including adding power cords, inserting documentation, and printing SKUs.
• Contribute to the assembly and testing of L-Acoustics rack systems.
• Assist with occasional quality control verification/check on products.
• Support general customer service operations, including packaging materials (e.g., empty boxes, foam inserts), managing inventory, and ensuring alignment with operational requirements.
• Participate in the development and improvement of customer service department processes, documentation, and procedures.

Skills and experience required:

• Bachelor's degree preferred, or a high school diploma/GED with 2–3 years of experience in the audio industry, customer service, shipping/receiving, manufacturing, or warehouse operations.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Willing to learn and develop new skills and make the most of the training provided.
• Physical ability to lift up to 50 lbs daily and remain standing for extended periods.

Preferred skills:

• Knowledge of ERP/CRM software (Dynamics 365 preferred).
• Comfortable using computers and digital tools.
• Ability to use standard hand tools like electrical screwdrivers, hex keys, and torx wrenches.

Location: Westlake Village / Camarillo, CA