Support Engineer - Liverpool

Support Engineer

Labman Automation is a multi-award-winning company with its HQ in North Yorkshire. Labman design and manufacture bespoke laboratory automation systems and products for a wide range of industries across the world.

Due to increasing demand for both our custom automation and robotic laboratory products, we are seeking proactive and technically skilled Support Engineer to ensure the reliability, efficiency and performance of our laboratory automation systems. You will play a critical role in maintaining and optimising Labman systems within our Support team, in this case, based in Liverpool.

Why should you join us?

• Impact: You will play a crucial role in ensuring the success of high-impact projects in the robotics and automation world
• Training and Development: We invest in you - always keeping ahead of the latest technology
• Exciting Challenges: You will solve complex technical issues in the field globally while working with cutting-edge technology

What You'll Do:

• Install, maintain, and repair laboratory automation systems
• Provide remote and on-site technical support and training to customers, operators and internal teams
• Conduct performance testing and ensure all systems meet Labman's quality standards
• Build strong relationships with customers by providing excellent service and timely solutions
• Accurately document all service activities, maintenance schedules and customer interactions
• Regularly visit Labman HQ (Stokesley, North Yorkshire) for involvement in new project builds and acceptance testing
• Relevant transferrable skills may have been gained from the following industries or roles: Building Management Systems, Control Engineer, HVAC Engineer, On-site Maintenance Engineer, Vehicle Engineer, Agricultural/ HGV mechanic etc

What You'll Need:

• Proven experience in problem solving & fault-finding skills including decision making, clear communication, research & analysis skills
• Strong electromechanical knowledge
• Ability to work with hand tools in a quick, accurate, manner
• Enthusiasm and willingness to get stuck in
• Opportunities to travel (although primarily based in the North-West)
• Ability to work independently, take initiative and prioritise work
• Excellent verbal and written communication skills

Company Benefits:

• Working from a brand new city-centre office just a 5-minute walk from Lime Street Station
• The opportunity to work with industry-leading customers in the UK and worldwide
• 33 days annual holiday (raising to 38 over 5 years) inc. public holidays
• Above average sustenance allowance when working away
• Free access to counsellor and psychotherapist
• CPD support and annual subscription to appropriate body covered
• Cycle to work scheme

Labman Values:

In it together – We're a team; a community of mutual support

Excellence – Working and delivering at the very highest quality

Humility – Respecting yourself and others

Sustainability – Recognition that we have an impact on our planet, our company and our community

Fun – Enjoyment in your work